Sr Client Services/Customer Care Support Specialist
Sr Client Services/Customer Care Support Specialist
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Job Description
About the Role:
Grade Level (for internal use):
10S&P Global is seeking a Client Service Specialist to sit in our Bengaluru office and support clients on our Index/ETF data platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:
- Resolution of customer support queries (email phone Salesforce cases) as it pertains to technical functionality and market/data issues within agreed SLAs
- Work with a global team of Service Analysts responsible for front-line client services on the Index/ETF data platform
- User management and customer on-boarding
- Permissioning of data and corresponding (billing) administration ensuring compliance procedures are met
- Build & maintain strong customer relationships and provide outstanding client service including onsite client coverage training and support where applicable.
- The ability to prioritize tasks adhere to deadlines and escalate urgent matters to management.
- Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services.
- Provide weekly product support and project-based status updates at departmental meetings
- Resolve product or service problems by clarifying the customers issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
- Escalate technical issues and liaise with product and development teamwork
- Be self-motivated take initiative and welcome the challenge of problem solving
- Strong organizational skills and ability to multi-task projects of short medium and long-term time ranges
- Collaborate and work well within multiple organizational and functional departments
- Proficient in Microsoft Excel Word Outlook and PowerPoint
- Ability to work in a tightly knit regional and global team
Additional Preferred Qualifications:
- Additional Preferred Qualifications:
- Ability to think laterally and analyze and question processes
- Proficient in MS office
- Team player
- Ability to identify and escalate issues or concerns
- Excellent prioritization organizational and time management skills a requirement
- Eager to learn with strong analytical and problem-solving abilities
- Great organizational skills is a requirement
- Must be able handle stressful customer situations with patience and poise
- Proficient PC skills especially in Microsoft Word and Excel.
- Demonstrated knowledge and experience in working with internet-based applications
- Ability to review processes and suggest improvements
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) PDMGDV202.1 - Middle Professional Tier I (EEO Job Group) SWP Priority Ratings - (Strategic Workforce Planning)
Required Experience:
Senior IC
Employment Type
Full-Time
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