Client Services Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Brisbane
Contract Type: Permanent
MinterEllison is one of Australias largest independent law and consulting firms. With a heritage of almost 200 years we are known for our excellence and our authentic and enduring relationships with our clients our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.
We offer opportunities to work on industry-leading mandates for top-tier clients while being part of a high-performing and collaborative team that values excellence diversity of thought curiosity and inclusion. We value our people and empower them to achieve their ambitions - with the support trust and autonomy to grow their careers in meaningful ways.
At MinterEllison were leading the way with AI and other emerging technologies powering innovation right across our firm. You will have the opportunity to engage with AI tools weve built and other external AI tools to enhance efficiencies and excellence internally and with our clients.
We support sustainable ways of working regarding how when and where you work and offer a wide range of social financial and health benefits (see Team
Our innovative and professional Client Services team are at the very front line of the business and are responsible for ensuring the smooth running of our busy and vibrant client floor. This team interacts with all teams across the firm and manages a wide variety of client and staff meetings and events.
Your Role
You are responsible for creating an exemplary Reception experience and for coordinating the Client Services team to ensure we are delivering first class service for our clients and employees.
The main areas this position is responsible for include:
- Welcome clients to reception and inform hosts of their guests arrival
- Actively manage client meeting rooms ensuring the appropriate room is allocated for each meeting or event via the firms room booking system (EMS)
- Use EMS to manage workflows on the client floor
- Maintain data integrity in EMS and provide regular and ad hoc reporting as required
- In conjunction with the Client Services Assistants ensure all meeting rooms are set up correctly with the appropriate resources (AV catering furniture etc.)
- Coordinate the day-to-day operations of the Client Floor and ensure tasks are performed efficiently
- Coordinate resource requirements for reception events and functions including the weekly roster. Supervise after hours events as required
- Work with the Events team and Executive Assistants to manage functions and events including planning liaising with external parties managing event budgets confirmations etc.
- Provide back up support to the Client Services Assistants when required including clearing rooms room set ups AV support etc.
- Work closely with the Client Services Team Leader Head Chef and CSA Lead to ensure all areas of the Client Services team are informed and working seamlessly
- Develop and maintain trusted relationships with team members partners and stakeholders across the firm
- Proactively seek opportunities to improve processes and procedures and enhance the service offering
- Collaborate with Business Operations teams nationally and drive the national alignment of policies procedures services and products
- Collaborate with our national team by assisting with calls on the national switchboard as part of shared responsibilities
- Assist with key projects and other ad hoc duties as required
More About You
We welcome applicants who have:
- Minimum of 3 - 5 years experience in corporate hospitality restaurant operations or Senior Reception role
- Experience with room booking or restaurant reservation systems AV and technology
- Events management hands-on experience
- Experience delivering premium service and offerings
- Proficient in Microsoft Office suite of programs including Excel Word PowerPoint and database programs
- Ability to quickly develop strong trusted relationships with key stakeholders and establish credibility and rapport
- Ability to adapt and be flexible to meet changing requirements and needs.
Desirable requirements are:
- RSA First Aid and Covid Food Hygiene Certification
- WHS and Emergency Management experience
How to apply
We encourage applications from people of all ages abilities cultural backgrounds genders (including trans or gender diverse) LGBTQ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.
We prefer to connect with people directly so please submit your CV by clicking on the Apply button. We encourage all applications including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.
If you are currently a MinterEllison employee please apply through the internal careers page.
If you would like further information require any adjustments throughout the recruitment process or for a confidential discussion please contact
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
MinterEllison is a multinational law firm, and professional services firm, based in Australia. By number of lawyers it is the largest law firm in Australia.
