Manager, Strategic Enablement, Communications

What is the role

As a Strategic Enablement Manager of Communications you are responsible for the communication leadership to support transformational and key strategic initiatives that enable long term Personal Banking Operations strategies superior client and employee experiences. You are responsible for the assessment creation development design and delivery of communication tactics for our Operations Excellence Group and One Centre network. Moreover you are a leader in challenging the status quo and employing change leadership to drive shareholder value the client experience and to innovate improve streamline communications solutions. You are an enabler of change with a continuous mindset of innovation and simplification of effective communications.

What will you do

• Leads the execution of change management communications and delivery of operational initiatives in partnership with all Lines of Business within PBO
• Support and partner with Strategic Enablement colleagues in the development integration and implementation of communication strategies. Delivering an innovated quality cost efficient solutions for our partners and clients; OEG OET and OC
• Follows the PBO Target Operating Model and as a subject matter expert follow guiding principles in assessing Change Management guidelines of initiatives delivery approach and protocols change impact assessment and gathering feedback for post-launch development.
• Considers and provides counsel on a variety and the best communication tactics to support the launch of a project and support embedded and sustain activities i.e. Operations News Letter Resource Hub CB News Connect Surveys (Tembo Social) Feedback tools.
• Collaborate with partners to ensure alignment of change management communication and delivery strategy from of Canadian Banking to PBO is cohesive.
• Explores and seeks new innovative Communication protocols to test and share with colleagues and partners.
• Ensures Communication strategies are entered into the OE&I Initiative Tracker as assigned
• Provides senior management with timely updates on project and/ or communication issues.
• Provides superior engagement experience and strengthens relationships with all key stakeholder
• You are a role model coach and champion for our Leadership Model
• You lead with a growth mindset focusing on whats possible to acquire and develop talent and deliver an exceptional client experience
• You build trust by being candid and sincere in your feedback and demonstrate an openness to receiving feedback from others
• Consistently acts upon continuous improvement activities and creates win-win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to CB Operations business objectives and Our Collective Ambition and CBO Leadership Community site
• Demonstrates leadership and ability to Impact and influence others.
• Strong routines with Partners to create effective feedback loops for ongoing processes and effectively integrate/implement process change within Team environment
• Ability to multi task and prioritize effectively.
• Ability to objectively consider alternatives and anticipate impact of possible solutions.
• Exceptional attention to detail
• Knowledge & experience in organizational change management including developing effective communication plans.
• Proven Facilitation / Presentation Skills.
• RBC Branch and/or One Centre awareness and experience

What do you need

Must have skills:

• Attention to detail
• Agile practices and project management.
• Critical strategic and analytical thinker with strong business acumen and organizational awareness; with keen execution ability
• Strong communication skills (verbal & written) with the ability to articulate value propositions of new strategies and tactics
• Change leadership and change management skills.
• Comfortable in a position affording visibility and interface with senior leadership/executive
• Ability to work effectively in dynamic and demanding environments.
• Strong organizational skills and ability to prioritize workloads.
• Good interpersonal skills and networking abilities.

Job Skills