Specialist, Client Operations Support

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

JD - Specialist Client Operations Support (Billing)

What does Specialist Client Operations Support (Billing) do in Fiserv

• As a billing specialist of Client Operations Support your primary role will be to work with internal / external partners to properly bill for the services of each of the Enterprise Biller and Receivable Products.
• Expertly manage Billing and Invoices for Enterprise Biller and Receivable Solutions Clients.
• Be an expert in recommending process improvements to the Billing and Collections efforts of EB&RS.

What will the person do in his role

• Invoice Generation: Prepare and send accurate invoices to customers in a timely manner.
• Payment Processing: Record and process incoming payments ensuring they are applied correctly to customer accounts.
• Account Reconciliation: Regularly reconcile customer accounts to ensure all payments are accounted for and properly posted.
• Customer Communication: Communicate with customers regarding their accounts including sending reminders for overdue payments and addressing any billing inquiries.
• Collections Management: Follow up on overdue accounts and implement collection strategies to recover outstanding debts.
• Dispute Resolution: Investigate and resolve billing discrepancies and disputes to maintain positive customer relationships.
• Reporting: Generate and analyze reports on billing and collections activities to identify trends and areas for improvement.
• Compliance: Ensure all billing and collections activities comply with company policies and relevant regulations.
• Record Keeping: Maintain accurate and up-to-date records of all billing and collections transactions.
• Collaboration: Work closely with other departments such as sales and customer service to ensure seamless billing and collections processes.
• Share Process Improvement ideas.
• Create and maintain version-controlled SOPs
• Lead Fire Calls independently
• Assist Team Lead in work allocation/scheduling/ performance management/escalations

What does the person need to have

• Bachelors degree in commerce with knowledge of Banking Domain
• SAP Subscription Billing & Invoicing Management Application
• Exposure to Power BI/SharePoint
• Excellent Excel Skills
• 5-6 years relevant experience preferred.
• Experience of working with Product support and high availability solutions support environments (complex financial environment preferred).
• Proven customer service skills
• Excellent written and verbal communication
• Ability to work non-standard hours and holidays as part of 24X7 team
• Ability to work under pressure to complete tasks on schedule and with high quality
• Advanced MS Office skills

What would be great to have

• An advanced degree in Finance/Banking or related discipline
• Advance MS Office Skills

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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