Operations Manger
Operations Manger
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Operations Manager - Analytics and Workflow Management
Location: San Francisco CA
Duration: 6-9 Months
Responsibilities
- Engage in high-subjectivity and complex curation and review tasks on a daily basis.
- Accurately and thoroughly document individual decisions and considerations in various tools; internal and third party Airtable and GSuite.
- Analyze and organize survey feedback from Airbnbs Experiences and Services initiatives to extract meaningful insights for operational improvements.
- Synthesize data to produce actionable recommendations focusing on enhancing host and guest experiences.
- Design and implement efficient workflows to support ongoing operational needs and ensure process optimization across teams.
- Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders.
- Manage closing feedback loops with hosts to improve engagement satisfaction and alignment with Airbnbs quality standards.
- Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows.
- Track and manage progress on operational initiatives responding to findings from post-rollout monitoring efforts post-launch.
- Support ongoing bug management and resolution processes post-deployment to ensure operational continuity.
- Maintain detailed records of operational workflows and outcomes ensuring transparency and accountability across departments.
Requirements & Skills
- 2-3 years of experience with a background in data analytics and/or project management within operations.
- Bachelors degree or equivalent
- Exceptional organizational skills with experience developing custom organizational systems to drive time-sensitive work forward.
- Able to work in a fast-paced environment under constant deadlines
- Solution-focused with excellent prioritization multitasking and time management skills
- Proficient in Google Suite applications. Experience with Airtable SQL and Salesforce CRM is a plus.
- Expertise with Excel Google Sheets.
- Positive team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience
Employment Type
Full-time
