Operations Admin
Operations Admin
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Operations Admin
Location: San Antonio TX***Day 1 Onsite***
Duration: 1 Years
Operations Admin
Job Summary
To independently resolve tickets provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management Training freshers coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Employment Type
Full-time
