Tenant Services Coordinator

ABOUT THE ROLE
Reporting to a Property Manager is responsible for preparing annual lease renewal packages and calculating rent increases adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.

WHAT YOU WILL BE DOING

• Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income social assistance benefits pensions etc.); follows up with tenants employers and agencies to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor.
• Calculates rent increases decreases and adjustments for the assigned portfolio obtains necessary approvals and inputs into systems.
• Initiates maintains and balances direct payment process for tenants ensures tenants complete the pre-approved forms and forwards to applicable financial institution.
• Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
• Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
• Co-ordinates tenant placement activities including but not limited to lease-up of vacant units marketing vacant units qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package arranges leasing appointments maintains record of move-outs move-ins and transfers to update tenant records.
• Responds to inquiries from tenants contractors suppliers social agencies and the general public regarding overall property management policies procedures processes and to explain rent-geared-to-income policies and rent calculations.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WE ARE LOOKING FOR

• Successful completion of a Post-Secondary Diploma in Business Administration Social Sciences or related field or approved equivalent combination of education and experience.
• Minimum three (3) years experience in a social services social housing or related field including administrative and financial responsibilities.
• Satisfactory Police Criminal Background Check.
• Valid Class G drivers licence and reliable vehicle for use on corporate business.
• Ability to complete mandatory annual training.
• Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
• Mathematical and analytical skills to review and assess documentation and calculate rents.
• Good knowledge of legislation policies and procedures governing the management and administration of social housing.
• Knowledge and demonstrated ability in corporate core competencies including customer focus communication collaboration and personal ownership.