IT Support Mgr II

Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon Global IT Support! Were looking for people who strive to Work Hard. Have Fun. Make History.

Amazon is seeking bright adaptable and hardworking applicants to work at our Corporate Offices in the National Capital Region India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely accurate and professional support. A successful IT Support Manager II excels in a fast-paced team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software hardware and networking disciplines.

About The Role
As an IT Support Manager II you will use your Leadership & technical knowledge and specialized skills to support build implement and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. AWS technologies and distributed systems concepts.

Responsibilities include but are not limited to
Managing team of ITSEs

Co-ordination with other internal & external stake holders.
- Support virtual or physical events and town halls for India
- Manage Audio Visual devices and services in India

SL governance for team ensuring services uptime for customers.
Helping and leading team to troubleshoot difficult IT problems.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Having a good exposure in IT Asset management.
Senior Level Customer Support.
Participate in hiring training and development of team.

Basic qualifications
Bachelors degree in Computer science or IT related field.
4 years of experience in two or more of the following: Microsoft Administration Linux Administration or Cisco IOS (CLI)
4 years of experience troubleshooting skills in a multi-user high availability environment
Experience in Audio Visual devices and services
4 years of experience in virtual or physical events and town halls
4 years of experience with networking concepts such as DNS DHCP SSL OSI Model and TCP/IP
4 years of experience in leading Technical team.
Preferred qualifications
Bachelors degree in Computer science or IT related field.
Microsoft MCSE MCITP Systems Administrator (Active Directory) experience
ITIL certification
Experience in Audio Visual devices and services
Experience in Linux Microsoft and network systems administration
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Excellent written and verbal communication skills
Ability to manage high priority projects
Ability to travel up to 25%
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation/ Age



- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- 5 years of leading technology teams as a information technology operations manager experience
- Knowledge of cabling best practices

- Bachelors degree
- Experience with system management tools and client/server environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.