Performance Manager

Job Title: Performance Manager

Seasonal Employment

Location: 1203 E Commerce St San Antonio TX 78205

Step into the excitement of Thirteenth Floor Entertainment Group the nations leader in immersive story-driven live events and haunted attractions. As part of our seasonal team youll help create unforgettable experiences that thrill and delight guests across the countryfrom heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity collaboration and fun working here means joining a passionate community that brings world-class scares and smiles to life every night. If youre ready to be part of the magic behind the screams we want you on our team!

Job Summary

The Performance Manager plays a critical role in delivering exceptional guest experiences at Thirteenth Floor Entertainment Groups seasonal attractions. This position oversees the daily operations of the performance team providing leadership coaching and support to actors and entertainment staff. The Performance Manager ensures all performances meet creative safety and operational standards collaborates with creative and technical teams and drives a positive energetic work culture. Success in this role requires strong leadership organizational skills and the ability to adapt in a fast-paced dynamic environment

Requirements

Team Leadership & Performance Management

• Supervise coach and mentor performance staff ensuring high standards of show quality and guest engagement.
• Provide daily feedback recognition and constructive coaching to foster professional growth and maintain morale.
• Oversee scheduling timekeeping and staffing levels to ensure adequate coverage and efficient operations.
• Lead pre-shift meetings communicate performance goals and address challenges as they arise.

Operational Oversight

• Monitor and ensure adherence to all standard operating procedures safety protocols and company policies.
• Track and manage labor hours training budgets and operational costs reporting variances to management.
• Oversee the execution of performances meet-and-greets and special events ensuring seamless coordination with technical and creative teams1.

Quality Control & Guest Experience

• Maintain high standards for show quality character consistency and guest interaction.
• Observe performances provide real-time feedback and implement improvements as needed.
• Address guest and internal concerns promptly ensuring a safe and enjoyable environment for all.

Collaboration & Communication

• Work closely with creative costume makeup and technical departments to ensure cohesive show delivery.
• Communicate effectively with staff at all levels fostering a collaborative and inclusive team culture2.
• Support the installation of new shows events and entertainment projects as needed.

Administrative Duties

• Administer payroll scheduling and attendance records accurately and on time.
• Monitor inventory and request supplies for performance-related needs.
• Prepare reports on performance metrics guest feedback and team achievements.

Safety & Compliance

• Promote and enforce safety procedures responding to concerns and incidents appropriately.
• Ensure compliance with all health safety and environmental standards.

• Must be at least 18 years old to apply and work in this role.
• Minimum 2 years of experience in performance management entertainment operations or related leadership roles.
• Proven ability to lead motivate and develop teams in a fast-paced guest-focused environment.
• Strong organizational verbal and written communication skills.
• Experience managing schedules payroll and operational budgets.
• Availability to work evenings weekends and holidays throughout the season.
• Comfortable working outdoors and in varying weather and environmental conditions.
• Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
• Ability to multitask adapt quickly and remain calm under pressure.
• Demonstrated commitment to safety quality and guest satisfaction.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.