Mailroom Services Associate
Mailroom Services Associate
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Job Description
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Position Summary:
The Mailroom Services Associate is responsible for managing the daily operations of inbound and outbound mail courier shipments and asset receiving processes. This position requires excellent attention to detail strong customer service skills and the ability to handle multiple tasks in a fast-paced environment. The associate also ensures proper mail scanning tracking and documentation while supporting broader office operations.
Key Responsibilities:
Mail & Shipping Operations:
Prepare outbound courier shipments using computer systems or third-party providers (FedEx UPS USPS etc.).
Work the service window during core business hours (8:00 AM 5:00 PM).
Scan all incoming mail into the Document Management System (DMS).
Control and track all inbound/outbound accountable mail and packages.
Weigh packages and determine accurate postage for shipping.
Sort process and distribute incoming and outgoing mail and parcels.
Maintain mail logs and delivery records accurately and consistently.
Perform all asset receiving and documentation duties.
Safety & Compliance:
Scan all incoming packages for dangerous goods using RaySecure or equivalent equipment.
Ensure compliance with safe mail handling procedures and security protocols.
Notify Facilities of any maintenance or repair needs using ServiceNow or applicable tools.
Customer Service & Office Support:
Provide excellent customer service to employees and visitors.
Order and maintain mailroom office supplies and monitor inventory levels.
Maintain a clean safe and organized mailroom environment.
Support office service functions and perform other duties as assigned.
Qualifications:
High school diploma or equivalent required.
Minimum of 1 year of customer service and office-related experience preferred.
Minimum of 1 year of mailroom shipping or receiving experience preferred.
Proficiency with Microsoft Office (Outlook Excel Word); basic PC and keyboarding skills.
Strong written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Familiarity with safe mail processes preferred.
Attention to detail and strong organizational skills.
Ability to lift up to 30 lbs and perform physical tasks as required.
Must meet company attendance and punctuality standards.
Key Competencies:
Strong time management and multitasking ability.
Dependability and initiative in daily responsibilities.
Customer-first attitude and professional demeanor.
Basic mathematical and problem-solving skills.
Team-oriented flexible and able to work independently.
Required Experience:
IC
Employment Type
Full-Time
