Senior Customer Success Manager @ Quiddly
Senior Customer Success Manager @ Quiddly
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Job Description
Senior Customer Success Manager @ Quiddly - part of the Blingdale Group
Not only the first but all impressions matter!
We are looking for a senior Customer Success Manager with strong technical understanding and a passion for building long-lasting client relationships. You thrive in a high-trust environment take initiative and have the ability to get things done without waiting for permission.
In this role you will be responsible for cultivating and deepening relationships with our current clients. You understand that customer success is a team effortand that every touchpoint contributes to the overall experience. All impressions matter.
You will lead and manage our client portfolio with the goal of building and maintaining exceptional relationships. You will own key client projects from planning through execution ensuring they are delivered on time and within scope.
To succeed you combine high-level communication skills with the ability to balance and manage customer expectations. Youre analytical structured and able to switch between strategic thinking and hands-on executionalways with the clients success in focus.
What you will be doing:
- Build and gain client trust to create strong and lasting relationships
- Organize and lead projects both internally and with our customers
- Responsible for the onboarding of new clients setting expectations of deliverables and liaising with cross-functional teams to ensure successful launch
- Establish robust project management processes driving efficiency and leadership in every step of the projects
- Collaborate with the product team to ensure client feedback is incorporated into product and roadmaps (be the voice of the customer)
- Strive to steadily increase customer satisfaction develop new ideas and push the boundaries of our customers mindset
- Demonstrate a broad comprehension of the clients needs market trends and industry challenges to meet client goals
- Advise clients on best practice business solutions and strategically manage the relationship using a consultative approach to present Quiddlys offerings
- Accountable for follow-up internally to ensure action on client feedback is taken and hold teams accountable on a cross-functional basis
- Educate and update our customers on new features and releases.
- Identify new or upsell/cross sell opportunities together with the team.
- Cross functional cooperation internally with the sales product tech and solution engineering team to solve business challenges identify opportunities for growth and collaborate to drive efficiency and effectiveness across the organization
- Work with marketing team to develop and maintain meeting decks email templates feedback tracking and handbook/workbook processes
Who are you
To be successful in the role of Senior CSM you will need:
- Minimum 3 years of developing nurturing and managing client relationships
- Previous experience as a Customer Success Manager within the IT field looking to grow into a project management role or experience as a consultant or project manager with a proven track record of delivering successful projects
- Experience managing large and complex projects ensuring timely delivery and high-quality outcomes
- The ability to collaborate effectively with stakeholders at all levels from case handlers and developers to C-level executives ensuring clear and professional communication
- Experience working with relevant project management tools
- To speak and write fluently in both Swedish and English
Bonus if you have:
- Previous experience within Finance or Fintech
- A university degree
We also belive that you are structured systematic meticulous and detailed. You are used to working in an independent role and take ownership of your work. You are driven by establishing new contacts thrive in dialogue with our customers and have a genuine curiosity to learn more about others.
We offer you:
- Allocation in our Options Program
Opportunity to work remotely up to 40%
Select your own equipment from preferred supplier
6 weeks prepaid vacation
Occupational pension according to ITP plan
Parental leave pay in connection with parental leave
Insurance & annual health check
Wellness allowance of 4000 SEK / year
Paid parking just outside our office
Bicycle benefit for those who prefer to commute by bike
Breakfast & Fika - Crackers and fika are always close at hand
Join regular after works and happenings!
Ping Pong til you drop in our internal table tennis league
Team spirit - become part of a tight and successful team
Saas & Fintech - two of the hottest industries on the market
A development plan for you as an individual
Great career opportunities within the Blingdale Group
About Quiddly
Quiddly which is part of the Blingdale Group is a software company that licenses and develops platforms for credit and invoice management. We are currently offering modules for invoicing factoring and debt collection payment solutions and our integration engine Squidd. We own develop and maintain all source code while focusing on scalable secure and flexible system architecture.
Quiddlys concept is simple but the solutions are advanced. Our customers can pick and choose from our presets to lay the foundation for a new fintech product. Everything is state of the art modular technology that integrates with all types of systems.
Employment Type
Full Time
