IT Administrator
IT Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Keep the Connection Flowing Wherever You Are
Our client is a global industry leader in Wi-Fi design and optimization solutions serving enterprises across industries. Their cutting-edge platforms enable smarter networks in retail healthcare manufacturing and beyond. With innovation at their core and clients in over 100 countries they are reshaping the way wireless networks are built and supported worldwide.
Job Description
As an IT Administrator you ll be the first line of defense in resolving user issues managing accounts and keeping systems optimized. With every fix update and interaction youll ensure end-users across the globe stay connected supported and productive.
Shift: 2:00 PM 10:00 PM
Work setup: Permanent Work-from-Home
End-User Support:
- Act as the initial point of contact for end-users seeking technical assistance via phone email chat or in person.
- Provide prompt and courteous responses to IT-related inquiries and requests.
Issue Resolution:
- Diagnose and troubleshoot hardware software network and connectivity issues.
- Escalate complex or unresolved issues to higher-level support or relevant teams.
Documentation:
- Create and maintain detailed records of user interactions issues and resolutions in the ticketing system FreshService.
- Follow established processes for incident and request management.
Software and Hardware Support:
- Assist with software installations updates and configuration changes.
- Provide basic hardware troubleshooting and support including peripherals and mobile devices.
Password Resets and Account Management:
- Assist users with password resets and account access issues.
- Assist users with SSO access and password issues.
- Manage user account creations modifications and deletions as per established procedures.
Remote Support:
- Provide remote support to off-site employees ensuring their IT needs are met.
- Assist with remote access solutions (e.g. VPN) and collaboration tools.
Knowledge Base and Training:
- Contribute to the development and maintenance of a knowledge base with solutions to common issues.
- Assist in user training and education on IT tools and best practices.
Incident Escalation:
- Escalate critical or high-impact incidents to higher-level support or management as necessary.
- Monitor and track incident progress to resolution.
Requirements
The Qualifications We Seek
- 2 years in systems administration
- Mac OS X System Administration experience in a corporate environment
- Prior experience with Windows in an Active Directory and/or Entra ID environment
- English proficiency
- Reliable organized friendly team player
- Eager to learn and grow within the role
It s great if you have:
- Relevant university degree
- Networking experience: Wi-Fi Firewalls DHCP DNS VPN
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Remote work arrangement
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit are we
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek 2+ years in systems administration Mac OS X System Administration experience in a corporate environment Prior experience with Windows in an Active Directory and/or Entra ID environment English proficiency Reliable, organized, friendly, team player Eager to learn and grow within the role It s great if you have: Relevant university degree Networking experience: Wi-Fi, Firewalls, DHCP, DNS, VPN
Employment Type
Full Time
