Director, Broker Operations
Director, Broker Operations
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Job Description
Director Broker OperationsLocation: Cambridge Ontario (Hybrid)Industry: Property & Casualty Insurance / Brokerage OperationsJob Type: Full-TimeCompensation: $125000$150000 annually 15% performance-based bonus benefits and pension
Overview:
Were looking for a hands-on data-driven and experienced insurance operations leader to join our growing organization as Director Broker Operations. This role is central to the success of our national network of brokerages and requires a balance of strategic oversight and tactical execution.
This is an opportunity to directly influence the direction growth and operational excellence of our brokerage network. Youll be joining a dynamic and collaborative team thats passionate about supporting the independent broker distribution channel and delivering long-term value.
About the Role:
Reporting to the CEO the Director Broker Operations is responsible for the performance and alignment of all brokerage operations across our network. Youll lead the brokerage managers and head office operations staff overseeing everything from execution to analytics. This is a highly visible cross-functional role that involves both leadership and active participation in pulling data solving operational challenges and scaling for growth.
Key Responsibilities:
Brokerage Operations Oversight
Provide leadership and support to broker managers across the network ensuring alignment with strategic goals operational consistency and best practices.
Implement scalable processes to support new business growth loss ratio protection and client retention.
Act as a liaison with technology partners and system vendors supporting broker operations.
Serve as second-level escalation point for broker and insurer-related operational issues.
Data & Analytics
Personally extract analyze and report on performance metrics and KPIs this is not a delegated task; the successful candidate will be hands-on with the data.
Identify operational risks gaps and opportunities by digging into the numbers and generating actionable insights.
Provide regular reports to the CEO and support Board-level and shareholder reporting.
Mergers & Acquisitions Integration
Support due diligence on operational aspects of potential acquisitions.
Lead the integration of new brokerages into the network ensuring seamless transitions.
Team Leadership & Culture
Lead coach and develop both broker leaders and internal operations staff.
Ensure accountability alignment and a culture of continuous improvement.
Remove roadblocks and empower team members for success.
Stay informed on market and competitive trends affecting the brokerage landscape.
Who Were Looking For:
Brokerage-side leadership experience is essential. You have operated in a senior operational capacity within a P&C brokerage not just on the insurer or MGA side.
Strong data analytics skills youre someone who can go into systems extract raw data analyze trends create reports and uncover key insights. This is not a role for someone who relies on others for data analysis.
Proven leadership and people management experience ideally overseeing multiple teams or locations.
Excellent communication organizational and time-management skills.
Comfortable working both strategically and tactically; youre not afraid to roll up your sleeves to get things done.
Willingness to travel to broker locations across Ontario (approximately 24 times per year) from Windsor to Ottawa.
Able to commute to the Cambridge office for in-person collaboration and meetings. This is a flexible hybrid role with office days varying from 0 to 3 times per week depending on priorities and initiatives in flight.
What We Offer:
Competitive salary: $125000 to $150000 per year
15% annual bonus tied to performance KPIs
Comprehensive benefits package
Company pension plan
A high-impact role in a fast-growing people-first organization that values innovation collaboration and fun
Apply today if youre ready to take the next step in your insurance leadership career and play a pivotal role in the evolution of a purpose-driven broker network.
Always on the Hunt for You !
Required Experience:
Director
Employment Type
Full-Time
