Director - Partner Operations
Director - Partner Operations
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1 Vacancy
Job Description
As Director Partner Operations you will lead and deliver critical cross-functional initiatives and manage the operations and strategic initiatives of our Business teams specifically focusing on Partnerships and Channel Sales. You will be responsible for driving the strategy execution and continuous improvement of partner operations across global regions. This role requires close collaboration with the Senior Leadership team across Sales Customer Success Finance Product and Support.
You will optimize sales and partner processes implementing best practices to maximize efficiency and revenue growth. You will also lead a high-performing team fostering professional development and operational excellence. Additionally you will oversee the management of sales tools systems and data governance to enhance visibility and decision-making. The role includes identifying and implementing scalable solutions to support business expansion and improve sales productivity.
Success in this position requires strong leadership analytical expertise and deep domain knowledge of partner operations within SaaS organizations.
Key Responsibilities
- Partner with the SVP of Channels & Alliances to develop and implement tailored sales strategies for channel partners maximizing their effectiveness in reaching target markets and driving revenue growth.
- Provide thought leadership and drive action across process improvement methodology market integration competitive analysis and positioning.
- Promote efficiencies and partner focus across a complex matrixed enterprise sales organization.
- Lead and execute the vision for partner analytics including defining a measurement framework and key process and leading indicator metrics that deliver actionable insights.
- Develop and disseminate performance metrics and project outcomes through dashboards and reporting to monitor business health capture insights and inform recommendations.
- Design and implement revenue growth strategies productivity and scale models forecasts and streamlined processes for partner teams.
- Drive continual improvements in quality accuracy process consistency and defect elimination.
Qualifications :
- 12 years of experience in revenue operations sales operations or strategy roles within high-growth SaaS companies.
- Proven ability to work independently and take initiative in a fast-paced environment.
- Demonstrated experience leading cross-functional teams and developing innovative solutions for complex ambiguous challenges.
- Strong business and financial acumen with an understanding of marketing sales customer success and project management methodologies in the SaaS industry.
- Ability to thrive in a global matrixed organization and collaborate effectively across Sales Marketing Product and Finance functions.
- Skilled at delivering clear concise and reliable analysis and insights to stakeholders.
- Experience developing and tracking metrics measuring key performance indicators (KPIs) and translating insights into actionable strategies.
- Data-driven decision-maker with a strong analytical foundation and the ability to provide strategic guidance.
- Proven ability to manage multiple priorities simultaneously and drive complex projects to completion.
The Successful Candidate
- Demonstrates sound business judgment and a proven ability to influence others.
- Possesses strong analytical skills and a track record of ownership data-driven decision-making and impactful results.
- Is a creative hands-on problem solver capable of making thoughtful strategic decisions.
- Thrives in dynamic fast-changing environments and can effectively manage ambiguity.
- Balances a bias for action with meticulous attention to detail.
- Adapts quickly to evolving business needs and priorities.
- Communicates effectively both verbally and in writing with experience presenting to senior leadership.
Additional Information :
The annual base salary range for this position is $191200 $274850 USD.
Please note this is a hybrid role that requires an in-office presence 3 days/ week (Tue-Thur) from our San Mateo headquarters
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
