Broker Academy Manager
Broker Academy Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The pathway for a brokers development from beginner to mastery can take upward of 12- 18 months. At Lendi Group we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.
Whats the role
Reporting to the Senior Manager COE - Lendi Group Broker Academy the COE Academy Manager is responsible for delivering a structured national 8-week Lendi Group Broker Academy. This role requires expert facilitation and coaching to drive sales effectiveness mortgage lending competency and customer experience excellence. The role collaborates with Sales Leaders Franchisees and key stakeholders to support new brokers in developing the foundational skills needed for success. This position also creates and maintains learning content leverages data to optimise broker performance and ensures compliance with regulatory and internal standards.
What you will do:
- Deliver the Lendi Group Graduate Programme following a structured weekly training schedule:
- Systems usage and process enablement
- Customer qualification & core sales skills
- Risk analysis & lender presentation
- Compliance & Customer Experience
- Conducts one-to-one coaching sessions and develops GROW/Coaching plans to drive performance improvements.
- Foster a cooperative diverse and inclusive work environment through relationship management.
- Build strong relationships with Sales Leaders Franchisees and key stakeholders.
- Develop and implement clear communication strategies for training programs.
- Track performance using data analytics to optimise key metrics.
- Integrate innovative learning solutions including AI and gamification.
- Align training with business objectives to maximise broker performance and revenue.
Qualifications :
- Experience in the home loan lending space as either a broker or lender.
- Strong facilitation skills to engage and inspire learners.
- Demonstrated leadership experience including setting expectations providing feedback and driving collaboration.
- Proven ability to analyse performance data and coach for improvement.
- Skilled in creating and delivering training in various formats (face-to-face virtual eLearning).
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite Confluence Jira and Slack.
- Agile and adaptable to change.
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
- generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional weeks Loyalty Leave each year after reaching 3 years service.
- Wellness initiatives with a strong focus on psychological safety.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
#aussie #LI-GP1 #LI-Hybrid
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
