Enterprise IT Support Engineer I (Floating ATL/SUW)

Who We Are

Its an exciting time to be part of a company thats redefining how technology supports business. At QTS our world-class data centers and IT infrastructure are trusted by some of the most innovative organizations in the world. As digital transformation accelerates we are committed to delivering secure reliable and scalable solutions that empower our customers to thrive.

QTS is Powered by People. People who are passionate about solving problems supporting others and driving innovation. People who bring energy expertise and empathy to every interaction. People who are committed to excellence and continuous improvement. Together we make technology work betterfor everyone.

Who You Are

You are a resourceful and customer-focused IT professional with a strong foundation in desktop support and technical troubleshooting. You thrive in fast-paced environments and are comfortable working independently while collaborating with cross-functional teams. You take pride in delivering high-quality support and ensuring end-user satisfaction.

The Impact You Will Have

As an Enterprise IT Support Engineer I you will be the first line of support for end-users across the organization. You will resolve desktop network and application issues contribute to system improvements and ensure seamless IT operations. Your work will directly impact employee productivity and the overall success of our IT services.

What You Will Do

• Float and commute between Atlanta Metro Suwanee and Duluth sites

• Provide helpdesk support for end-users resolving issues related to desktops applications networks and IP phones.

• Support desktop printing VPN (including telecommuter) and limited server environments.

• Install and maintain desktops based on technical specifications.

• Assist Systems Engineers with onsite support and escalations.

• Participate in the design testing and implementation of new systems and updates.

• Troubleshoot and resolve technical problems across assigned functional areas.

• Document solutions and share knowledge with the broader IT team.

• Stay current with evolving technologies and best practices in desktop support.

• Respond quickly and effectively to production issues ensuring timely resolution.

• Provide weekly status updates on assigned projects and tasks.

What You Will Need to Be Successful

• U.S. Citizenship required due to federal customer contracts.

• Associates degree or equivalent professional experience.

• 2 years of experience in help desk technical support or desktop support roles.

• 1 years of experience with Windows 7/10 Microsoft Office network connectivity and printer setup.

• Proficiency in Microsoft Office 365 Visio Project Acrobat Slack and SEP.

• Working knowledge of Active Directory Windows security and file/share permissions.

• Experience with iOS/Android device setup and troubleshooting preferably with Workspace ONE.

• Strong interpersonal and communication skills.

• Ability to manage multiple tasks under pressure while maintaining professionalism and customer focus.

Preferred Qualifications

• Experience with Exchange user administration.

• Familiarity with ServiceNow.

• A Certification.

Knowledge Skills and Abilities

• Relationships Build strong relationships across teams and levels.

• Creativity Apply practical thinking to solve technical challenges.

• Collaboration Work effectively with others to deliver results.

• Accountability Take ownership of tasks and follow through to completion.

• Learning Stay curious and continuously improve your technical skills.

Total Rewards

This role is eligible for a competitive benefits package including medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays and time off; paid volunteer days; employee assistance program; tuition assistance; parental and military leave; QTS scholarship for dependents; wellness programs and more.

This position is bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.