Rostering Officer
Rostering Officer
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Job Description
As we mark over 50 years of success our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance create opportunities for career growth and foster a workplace where every employee feels valued. Together we play a pivotal role in shaping the future of healthcare in Australia.
We are seeking a Rostering Officer to join our team for a permanent role based in our Melbourne City office. Reporting to the Team Leader you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Nurses for our Aged Care and Acute clients.
The successful incumbent is tech-savvy a fast typist with strong multitasking skills. If you have experience in high-volume call centre environments and you thrive in a team environment this could be your next role!
Our rotating roster is 6am - 2pm Monday to Friday - To be considered you must be able to work these hours.
Responsibilities include:
- Efficiently respond to inbound calls and emails from our healthcare clients to help them fill evening and overnight shifts (i.e a Nursing Manager within a hospital) - ensuring satisfaction and a seamless placement process through effective communication and customer service
- Answering phone calls and assisting with client and stakeholder enquiries
- Scheduling of nursing staff and ensuring all shifts are filled in a timely manner
- Identifying gaps in the roster ensuring there is a pool of nurses credentialed and ready for shifts
To be considered:
- Ability to answer phone/email enquires in a fast-paced environment
- MUST be able to work the rostered hours
- Experience in rostering within the healthcare sector (desirable)
- Driven passionate and dedicated to scheduling effective services for clients and staff
- Ability to calmly perform in high pressure situations
- Excellent communication and customer service skills
Our culture and benefits:
We work together as a team we never forget that were people-focused and we respect relationships with each other. With HCA youll be rewarded with:
- A fabulous discount on BUPA Private health Insurance 7%!
- Access to extra leave with a day off for your birthday
- Salary Packaging - novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
About HCA:
Healthcare Australia (HCA) is Australias largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing community medical corporate allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued.
Please apply with your current CV and cover Letter.
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
To learn more about HCA:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
