Technical Program Manager
Technical Program Manager
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Job Description
At Tend were building a dental experience thats different one that brings together hospitality technology and world-class clinical care. As a Technical Program Manager youll play a critical role in ensuring our technology solutions scale alongside our multi-unit service organization. Youll lead technical programs that power our studios and operations while collaborating with outsourced engineering teams and internal stakeholders.
Youll join a collaborative member and team first culture where we celebrate success stay nimble and have fun doing hard things together.
What Youll Do
- Own and manage complex technical programs that support our studios operational teams and guest experience.
- Lead partnerships with internal and outsourced engineering teams setting expectations managing delivery and holding teams accountable for quality and results.
- Translate business needs into actionable technical plans ensuring alignment across internal and external stakeholders.
- Track program progress manage risks and dependencies and provide transparent updates to leadership.
- Develop and improve processes that enable scalable reliable delivery of technology solutions.
- Drive alignment across Technology Operations and external partners to support Tends growth.
- Consistently achieve results even in challenging circumstances staying focused on outcomes that support our team members and studios
- Take ownership speak up about challenges and act with integrity and authenticity
What You Have
- 5 years of experience in technical program management ideally supporting multi-unit service businesses (e.g. healthcare retail hospitality).
- Experience managing outsourced engineering teams and technology vendors.
- Strong understanding of systems integrations APIs and cloud-based solutions (no coding required but able to connect tech and business needs).
- Ability to manage multiple complex programs simultaneously in a fast-paced high-growth environment.
- Proven ability to collaborate and align diverse stakeholders (internal teams vendors leadership).
- Excellent communication organizational and problem-solving skills comfortable managing ambiguity and complexity.
- Familiarity with program management tools like Jira Asana or Smartsheet.
- A growth mindset you seek feedback reflect and encourage development in yourself and others (Rooted in Growth / Self-Awareness).
- Appreciation for different backgrounds perspectives and ideas (Embrace Our Differences / Values Differences).
What We Offer
We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:
Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
Bonus Eligible - This role includes annual bonus potential based on both company performance and your individual impact.
#LI-Hybrid
Required Experience:
Manager
Employment Type
Full Time
