Lead - Process and Program Excellence

We are looking for a Lead -  Process and Program Excellence in Channel Sales with a deep understanding of the Salesforce platform and passion for continuous improvement and learning. In this role you will collaborate with stakeholders across the organization and  be responsible for supporting the effectiveness and success of Freshworks channel partner programs and operations globally. This role is the key facilitator to understand channel business needs in Salesforce and across core business applications improve processes analyze data and build reports. 

Key Responsibilities:

Partner Commissions 

• Managing and optimize partner commission processes ensuring accurate payouts and resolving any related inquiries

• Maintaining accurate commission data and generating reports for internal teams

• Validating commissions amounts to ensure accurate payments 

• Ensuring compliance with company policies and procedures maintaining accurate documentation of commission-related processes and supporting SOX compliance. 

Business Systems & Process Improvements 

• Collaborate with business teams to understand their needs challenges and translate those into business requirements. Create and maintain business requirements documentation 

• Develop process flows maintain process documentation recommend page layouts record and field types

• Assess and analyze impact to Salesforce and core business applications

• Identify process gaps in current workflows and propose improvements via automation

Data Analysis and Reporting

• Develop frameworks for reporting and analytics to support operations and decision-making

• Monitor partner and channel KPIs analyze data to measure impact of initiatives and provide recommendation for improvement 

• Collaborate with Channel leaders  and internal teams on Ad-hoc reporting requirements

Communication and Collaboration

• Build strong collaborative relationships across teams to ensure cross-functional alignment.

• Serve as a liaison between business stakeholders and IT teams facilitating clear communication and collaboration

Qualifications :

Qualifications:

• Bachelors degree in Business Marketing or a related field.

• Proven experience (Min 3 years) in Channel Operations Sales Operations Partner Management Business Process Management and improvement or a similar role within a SaaS company.

• Familiarity with CRM and partner management tools (PRM).

• Excellent communication and relationship-building skills.

• Ability to work collaboratively in a cross-functional global environment.

• Strong analytical and project management skills.

• Results-oriented with a focus on revenue growth.

Preferred Qualifications: 

• Experience with Salesforce required

• Experience analyzing business processes and configurations across Salesforce and GTM systems

• Familiarity with CRM-native integrations and tools like DealHub Marketo Clay Outreach

• Strong track record of driving successful cross-functional collaboration analysis and programs

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time