Client Onboarding Lead
Client Onboarding Lead
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$ 90000 - 105000
1 Vacancy
Job Description
Job Details
Description
Client Onboarding Lead
Join Puretec Industrial Water Where You Can Make Water Better!
Are you a highly organized team leader who thrives on creating smooth customer-focused experiences Do you love building processes managing projects and helping teams succeed At Puretec Industrial Water were looking for a Client Onboarding Lead who can help new customers get started the right way.
We are a family-owned company that transforms everyday city water into ultra-pure deionized water for critical applications across various industries. From powering solar plants to supporting high-tech manufacturing our work matters and so will yours. If youre ready to lead with purpose and make a lasting impact this role is for you.
What Youll Do
- Lead the Onboarding Team: Manage day-to-day operations delegate tasks and support a small team to ensure onboarding is timely and high quality.
- Guide New Customers: Act as the main contact for top clients during onboarding keeping everything on track and everyone in the loop.
- Coordinate Across Teams: Work closely with Sales Customer Service Logistics and Accounting to meet onboarding goals.
- Oversee Contracts: Help review finalize and track customer contracts in partnership with internal teams and legal.
- Improve and Scale Processes: Continuously look for ways to streamline workflows solve problems and improve the customer experience.
Why Youll Love Working Here
- Make an Impact: Youll shape how customers experience Puretec from day one.
- Leadership Role: Grow your career by mentoring a team and leading key projects.
- Supportive Culture: Join a close-knit values-driven team where people care about their work and each other.
- Competitive Pay & Benefits: We offer strong compensation great benefits and meaningful perks.
What You Bring
- Experience: 810 years in onboarding customer success or project/account management.
- Leadership: Youve managed teams and know how to support coach and motivate.
- Project Management: You can juggle multiple tasks stay organized and keep everything running smoothly.
- Communication: Excellent verbal and written skills you know how to work well with both internal teams and customers.
- Tech-Savvy: Comfortable using digital tools and systems to track progress and manage tasks.
- Education: Bachelors degree in Business Communication Operations Management or a related field required.
- Bonus Points: Knowledge of water treatment or technical/industrial products is a plus.
Your Work Environment
- Office-based: Youll work in a professional office environment with occasional visits to the field.
- Occasional Travel: Expect light travel (up to 5%) for team visits or industry events.
- Flexible Hours: Some evening weekend or on-call work may be required depending on customer needs.
- Active Role: While not physically demanding the role requires long periods of computer and phone use and occasional lifting (up to 25 lbs).
Ready to Join the Puretec Team
If youre ready to lead with purpose help customers succeed and be part of a team thats making water better apply today!
base pay range for this role is what we reasonably expect to pay for the position although actual pay may vary from this scale depending on an applicants experience.
Employment Type
Full-Time
