Client Services Manager
Client Services Manager
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Job Description
As a ClientServicesManager (CSM) you will lead a team of recruiters to deliver bestinclass hiring solutions for oneor more strategic client accounts. You will be the trusted advisor to senior stakeholders using data technology and a coaching mindset to exceed servicelevel goals and grow the partnership.
Work Location: Singapore
Work Arrangement: Hybrid (APAC 1st shift)
Key Responsibilities
Team leadership & coaching Set clear goals run regular 11s provide realtime feedback and drive a culture of collaboration learning and inclusion.
Service delivery excellence Monitor metrics such as timetofill candidate & hiringmanager satisfaction recruiter productivity and costperhire; close gaps fast.
Client partnership Build deep relationships with senior client contacts present insights in business reviews and codesign continuousimprovement plans.
Strategic talent initiatives Shape recruitmentmarketing campaigns passivetalent outreach and events to meet short and longterm hiring targets.
Operational governance Own P&L and account reporting standardize processes and ensure successful onboarding of new clients in collaboration with implementation teams.
Supervisory Scope
You will directly manage a team of Recruiters overseeing performance reviews development plans and career progression.
Qualifications :
Position Requirements
Experience
Proven experience in a results-driven talent acquisition or human resources role.
Demonstrated ability to coach peers and/or lead teams effectively.
Technical Skills & Knowledge
Familiarity with a range of recruitment technologies including Applicant Tracking Systems (ATS) and social media sourcing tools.
Proficient in Microsoft Office applications (e.g. Word Excel PowerPoint Outlook).
Education
A degree in Business Human Resources Management or a related field is advantageous.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
