Specialist - Information Services
Specialist - Information Services
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Job Description
Infrastructure and Technology
Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei but also Tai Chung and Kaohsiung
Support new location (office/warehouse) moves or renovation Warehouse RF implementation if any
IT system deployments from GEO/CHQ GEO I&T collaborative initiative
Local 3rd Party Systems such as customs application HR & payroll system
Telecom Infrastructure Zoom/Teams Phone implementation and support
Hardware & software procurement
24-hour incident response for critical case
Willing to work on public holiday and after office hours
Experience on supporting in Alcatel Lucent PBX system
Acts as subject matter expert:
Disaster Recovery of systems
Policies and Procedures around IT Cybersecurity Network Infrastructure
Continue learning and growth on I & T learning knowledge and technologies
Monitors:
Systems downtime
Resource Utilization
Service Desk queues
Qualifications :
Bachelor Degree or high diploma in Computer Sciences and experience with leadership in this field
Language : Chinese/Mandarin(Native) English (intermediate or above) for both speaking and written.
Experience on working multinational company
Knowledge of Logistics Company business and operational processes
Good organization skill (time management task prioritization)
Project management/co-ordination skills
Proactive sense of urgency and self-motivated
Proven experience on Excel VBA manual works automation
Advanced PC hardware knowledge
Basic PC imaging and deployments and Windows Client setup
Basic networking (LAN/WAN switch router)
Basic Windows server knowledge (install server role setup active directory)
Basic server room infrastructure (wiring racks patch panels UPS)
Basic remote administration tools (RDP/terminal services telnet/SSH)
Mobile device proficiency (iOS and Android)
Office & warehouse security system CCTV is definitely an advantage
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
