Chat Support Specialist

Innotech Vietnam

Posted on : 18-07-2025

Employer Active

1 Vacancy

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Job Location

Texas City, TX - USA

Monthly Salary

12300 - 74300

Vacancy

1 Vacancy

Posted on : 18-07-2025

Job Description

This is a remote position.

A Chat Support Specialist primarily assists customers via online chat responding to their inquiries troubleshooting issues and providing solutions. They handle customer interactions in real-time aiming for quick and accurate responses to maintain high customer satisfaction.

Key Responsibilities:

Responding to Inquiries:

Answering customer questions about products services or technical issues in a timely and professional manner.

Troubleshooting:

Identifying and resolving customer problems through the chat platform potentially escalating complex issues to higher levels of support.

Providing Information:

Offering guidance product recommendations and helpful resources to customers.

Maintaining Customer Satisfaction:

Ensuring positive customer experiences by resolving issues promptly and effectively.

Documentation:

Recording and documenting customer interactions and solutions for future reference.

Escalation:

Referring complex or unresolved issues to the appropriate team for further assistance.

Following Up:

Checking in with customers to ensure their issues have been resolved and to gather feedback.

Requirements

Skills and Qualities:

Strong Written Communication: The ability to communicate clearly and concisely in a written format.

Problem-Solving: Quickly identifying and resolving customer issues.

Technical Proficiency: Familiarity with chat platforms and relevant software.

Customer Service Skills: Patience empathy and a positive attitude.

Multitasking: Ability to handle multiple chat interactions simultaneously.

Product Knowledge: Understanding of the companys products and services

Requirements and Skills Proven customer support experience or experience as a client service representative is a plus. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school degree.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Innotech Vietnam

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Chat Support Specialist

Innotech Vietnam

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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