IT Manager
IT Manager
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Job Description
Job Description
The IT Manager is responsible for overseeing the hotels technology infrastructure and ensuring its effective operation to support all departments. This role guarantees 24/7 availability and functionality of critical systems including front office housekeeping accounting food & beverage reservations Talent & Culture and guest internet services. The IT Manager collaborates closely with department heads to address their technology needs resolve technical issues promptly and drive digital efficiency throughout the property.
Key Responsibilities
Systems Management
- Oversee the daily operations of all IT systems including servers networks PMS (Property Management System) POS (Point of Sale) CRM telephone systems CCTV Wi-Fi and more.
- Responsible for IT operations and implementation upgrades and enhancements of brand standards various new technologies systems and projects in the hotel.
- Ensure regular system backups and maintain data integrity.
- Monitor system performance and proactively address potential disruptions
Support and Maintenance
- Provide timely and efficient technical support to hotel colleagues.
- Maintain all IT hardware including desktops laptops printers routers switches and peripheral devices.
- Manage inventory of IT assets and ensure equipment is updated and functional.
- Manage and review SLAs of various systems and ser-vices at least yearly
- Ensure systems versions/patches are up to date.
- Handle hotel support before escalation to the regional team
Security and Compliance
- Implement cybersecurity protocols to protect both hotel data and guest information.
- Ensure compliance with local and international data protection and privacy regulations.
- Conduct regular system audits and risk assessments.
- Compliance with IT Policies and Guidelines
Project Management
- Lead IT-related projects including software implementations system upgrades or infrastructure developments.
- Coordinate with third-party vendors and service providers for procurement installation and ongoing support.
- Develop project timelines and ensure deliverables are met on schedule and within budget.
- To ensure that technical system documentations (SOPs) are created and maintained up to date
Budgeting and Procurement
- Plan forecast and manage the annual IT budget effectively.
- Evaluate and recommend software and hardware solutions that align with the hotels operational and strategic needs.
- Manage / Plan hotel/s P&L Business plan Budget future technology investment
Training and Development
- Train hotel staff on IT systems data security and software usage.
- Develop user manuals and reference materials where needed.
- Stay current with industry trends emerging technologies and best practices.
Qualifications :
Qualifications
- Bachelors degree in Information Technology Computer Science or a related field.
- Minimum 35 years of experience in IT support or management; hospitality experience is strongly preferred.
- Familiarity with hotel systems such as Opera MICROS SunSystems or similar is a plus.
- Strong analytical and troubleshooting skills.
- Excellent organizational skills and ability to prioritize tasks effectively.
- Customer-focused with strong communication and interpersonal abilities.
- Ability to work under pressure in a fast-paced service-oriented environment.
- Only Turkish or candidates which able to communicate in Turkish will be hired.
Additional Information :
Your team and working environment:
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
