Regional Administrator
Regional Administrator
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Job Description
About us:
Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 43 care homes. We are looking for an experienced regional admin to support and provide guidance to the admins within the Essex and Hertfordshire homes.
About The Role:
The post holder will be managing and responsible for allocated Home Administrators in our Care or Nursing Homes dealing with issues in allocated Homes acting as key bridge of contact between all Homes and Head Office be the prime contact for all matters relating to Homes issues in invoicing of residents contact with local authorities and families relating to fees and petty cash and banking fees received.
Responsibility will include maintenance of all records relating to Social Services contracting and financing. Dealing with all aspects relating to residents financial and personal records including pocket money and sundry invoicing relating to additional services provided by third parties.
Duties will include general correspondence telephone enquires and reception duties preparation of timesheets and submission of summaries relating to payroll record keeping and taking minutes of meetings.
Fully operational in systems: CareHQ Softworks & Redro and be able to remotely operate in allocated home and cover Home administrators.
Task Responsibilities:
Step into a home administrators position where there is a vacant post supporting with recruitment appraisals payroll training purchasing and admissions.
Support with the induction and training of new home administrators across the region.
Assist with new resident enquiries.
Monitor and where required complete payrolls within the region to ensure it is completed accurately and on time.
Visit homes regularly to conduct assurance visits.
Deliver continual training sessions to administrators.
Develop a culture of strong performance management.
Regularly attend team meetings to share best practice provide training and development and ensure consistent working practices across all homes.
Conduct regular staff file audits ensuring all recruitment is compliant in line with the Gold Care Homes policy and procedure.
Keep complete records of all relevant residents documentation to include financial contracts monthly invoice requests and payments pocket money cash records and sundry invoices.
Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
Maintain records of client admissions hospitalisations and discharges to ensure correct charges invoiced.
Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services Finance department. Chase late payments.
Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
Prepare and submit data relating to petty cash and wages totals-monthly
Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
Provide an efficient telephone and reception service to the general public and relatives / visitors to the home.
Attend training courses and sessions as required.
Maintain client staff and business confidentiality at all times.
Prepare and maintain stationary orders stock and records.
GENERAL RESPONSIBILITY
Maintain an awareness of the Health and Safety requirements.
Work individually and within the team to provide the necessary administrative back up for residents staff and management to a standard commensurate with aims and objectives of the Home and in consideration of its residents.
Observe and maintain high levels of communication within the teams of staff individual colleagues and residents.
Maintain client and business confidentiality at all times.
To carry out any additional duties as requested.
To undertake any additional training and development programmes the Home may consider appropriate to enhance your contribution to the work at this home.
To review on a regular basis the job description for your post and to agree any further changes.
Benefits:
Salary from 33000 with car allowance
ESAS Salary Advance
Employee Assistance Programme
Perkbox
Employee of the Month
Long term service awards
Blue Light Card
Professional Development
Refer a Friend
Required Experience:
Unclear Seniority
Employment Type
Full-Time
