Technical Field Support Engineer
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1 Vacancy
Job Description
As the worlds cities grow more complex peoples need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE we create the new urban reality.
Your career is a journey and how you travel makes a difference.
Its time to make a move. Join our flow.
As a global leader in the elevator and escalator industry we believe in improving performance through inspiring engaging and developing our people. Being a part of a global network of people we are looking for a unique individual who would leverage working in a culture that fosters innovation and empowers individuals to make a difference.
Reporting directly to the Senior Technical Field Support Specialist (Dubai) we are looking for an energetic and enthusiastic Technical Field Support Specialist based in Casablanca. In this role you will play a critical role in ensuring the successful installation and commissioning of KONE products. You will provide hands-on technical support troubleshoot and resolve issues identified by manufacturing and installation teams and ensure that all installations meet KONEs stringent safety quality and process standards. Your expertise will help deliver seamless timely and problem-free installations that uphold our commitment to excellence.
If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
What will you do
- Deliver expert remote and on-site technical support to resolve installation challenges efficiently.
- Provide specialized assistance for digital systems APF software and BIM-related issues to ensure seamless operations.
- Offer technical expertise to meet and exceed customer-specific ride comfort requirements ensuring high-quality outcomes.
- Conduct audits to ensure alignment with product development matrix standards (Global Field Support roles only).
- Lead the piloting and implementation of innovative products and solutions to drive operational excellence (Global Field Support roles only).
- Develop and refine installation methods to enhance efficiency and reliability (Global roles only).
- Design and implement troubleshooting tools to streamline problem resolution (Global roles only).
- Train local trainers and employees during site visits or through structured training sessions.
- Collaborate with global and local training centers providing expertise to enhance training programs.
- Generate detailed quality reports post-site visits identifying issues and recommending corrective actions.
- Document and escalate helpdesk issues ensuring compliance with KONEs process for corrective measures.
- Participate in closing reviews to capture lessons learned integrating product or skill improvements into business practices.
- Adhere strictly to KONEs safety standards and protocols at all times.
- Ensure installations align with global safety processes and customer/partner guidelines.
- Proactively report safety concerns and halt operations if safety violations or hazards are identified.
Are you the one
- 5 years technical experience in the elevator/escalator industry is a must.
- Comprehensive expertise in products and corrective action processes to ensure effective issue resolution.
- Strong technical proficiency in product and service solutions including digital systems APF software and BIM to meet customer expectations.
- In-depth understanding of applicable norms and requirements for each project ensuring compliance and quality.
- Prioritizes safety considerations and selects environmentally sustainable solutions whenever feasible.
- Fluent in English with excellent verbal and written communication skills.
- Proficient in IT systems and tools relevant to the role.
- Willingness to travel as required to support project needs.
- Adaptable and flexible in dynamic work environments.
- Knowledge of KONE and/or competitor products to provide informed support and solutions.
What do we offer
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs cover a wide range of professional skills.
- Engaging job with a position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility trust and respect.
- Value-based culture behaviors and ethics.
- Sustainability and innovation.
- Working for a successful organization.
Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
Key Skills
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