Customer Care Specialist
Customer Care Specialist
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Job Description
We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together the better!
Our external as well as internal customers rely on you:
You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.
You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions
Responsibilities
What we want
A customer has a challenge If you think challenge accepted now you are exactly right with us!
You will be part of a cooperative team - we stick together help each other and pursue our common goal: unique customer and sales support.
We are there when you need us we stand for creativity flexibility and focus on the right things.
Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age gender nationality experience and mentality. Diversity and inclusion are a source of strength for DNV.
We offer you
A permanent employment contract
An exclusively employer-funded company pension plan that is vested from the beginning including benefits in the event of death as well as the option of deferred compensation
Sick pay allowance for up to 12 months after the end of continued payment in the event of illness
Individual work-life integration:
Flexible work schedule (including the option to work partially from a home office).
weekly working time 39 hours
30 days vacation
Flexitime account
Personal development opportunities and promotion prospects in an international company
Good transport connections by car (near A42) or public transport (e.g. subway bus)
Other obvious additional benefits such as fresh fruit free drinks & parking job bike and our Corporate Benefit Program
Qualifications
What you can offer
Successfully completed commercial training (e.g. industrial management assistant) or Bachelors/Masters degree
Experience in building sustainable customer relationships and sales
Very good communication skills in German as well as a good knowledge of English
Experience in using various IT programs (e.g. MS Office CRM systems)
Technical background knowledge as well as professional experience in the industry is an advantage
Required Experience:
Unclear Seniority
Employment Type
Full Time
