0.5 FTE Technology Specialist
0.5 FTE Technology Specialist
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Job Description
Position Title: 0.5 FTETechnology Specialist
FLSA: Exempt
Reports to:Director of Innovation & Instructional Technology
Terms of Employment: 12 month position 20 hours per week with benefits according to the LEA Tech Unit collective bargaining agreement.
Immediate Start Range: $74758 - $98693 (salary will be prorated based on part-time FTE)
The Lexington Public Schools Technology department is looking for a dynamic outgoing person to join our team as a 0.5 FTE Technology Specialist. The primary responsibilities of this position are outlined below in the job description. We are looking for a candidate who has the following skills:
- Highly focused on end user satisfaction and have great customer service skills
- Organized and focused with the ability to manage multiple jobs at once
- Excellent communication skills and the ability to explain complex things in simple terms
- Able to think analytically and critically along with being able to problem solve
For qualified applicants this position may be combined with the posting for 0 .5 FTE District Wide Field Technician. Please indicate in your cover letter if you are interested in both positions.
In addition to those skills the candidate should have experience in the following areas and expect to do some of the following tasks on a daily/weekly basis:
- Experience using overseeing organizing and maintaining an MDM such as VMware/Workspace One
- Google Console Experience to provide support to the Systems Administrator
- Knowledge of Speciality Software such as AdobePro installing such software and keeping an inventory of said software
- Coordinating orders for Chromebook parts across multi-model devices
- Larger scale device deployment and collection (Chromebooks) for the opening and closing of school in addition to other replacements
- Chromebook repair (this position will support Middle School field technicians by helping repair Chromebooks on a daily basis)
- Experience with helping end users update and change passwords
- Setting up and deploying PCs in a managed environment
Working under the supervision of the Director of Innovation & Instructional Technology the Technology Specialist provides tier 2 support and is responsible for inventory support maintenance repair and management of technology devices. This role is divided into field support and in-office support as follows:
- Provides in-field technical support in schools to remain current in all aspects for field technical work (equivalent to approximately one full workday per week) and in-office support for inventory control coordination and escalation of device repair project planning device imaging and oversight of ticketing system (Web Help Desk) as necessary.
Duties include but not limited to:
- Manage hardware life-cycle including inventory deployment maintenance repair & recycling.
- Serve as point of contact for inventory allocation
- Track and monitor device repairs and spare parts stock
- Coordinate recycling pick ups
- Provide Tier 2 support and root cause analysis for field staff as needed for more complex issues related to hardware and software performance peripheral integration etc.
- Build and test images to be deployed on the districts computers. Maintain a complete current catalog of images used throughout the district including those built by Field Technicians.
- Support new initiatives and technologies by testing and evaluating new computing devices peripherals and mobile / remote device management technologies to ensure compatibility with our environment.
- Work with IT Operations Coordinator to create standards and procedures for hardware maintenance inventory and device management to ensure best practices are clearly communicated to Field Technicians
- Coordinate and manage student and community volunteers working in IT office
- Support technology needs related to computer-based testing by preparing and testing devices to ensure testing can occur without disruption. Configure devices for testing accommodations for students engaged in paper-based tests
- Serve as back up to Field Technicians as needed to insure continued and smooth operations.
The TS Works collaboratively with Technology department staff to effective support for the Districts educational goals. The TS conducts other administrative and staff duties as directed by the Director of Innovation & Instructional Technology or as needed by the district.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger handle or feel objects tools or controls; and reach with hands or arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Experience and commitment to working in a racially and culturally diverse teaching and learning community.
Applicants for employment are considered without regard to age disability race religion sexual orientation gender identity marital status national origin or military status.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
