HR Analyst II (HR Services Advisor)
HR Analyst II (HR Services Advisor)
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1 Vacancy
Job Description
Responsibilities:
- Serve as the main contact for service-related inquiries from recruitment managers employees and other HR team members.
- Ensure the complete resolution of HR requests including tracking and tracing.
- Offer outstanding customer service by promptly resolving queries and issues really committing to providing a high-end user experience.
- Stay knowledgeable about business operations structure and key contacts to provide ad-hoc support and advice during HR calendar events.
- Monitor the quality of transactional work produced by Hubs and key HR service metrics.
- Offer proactive advisory services on HR processes for HR Business Partners and line managers.
- Maintain regular contact and conduct reviews with HR teams for assigned areas demonstrating an awareness of business area support site-specific strategies and challenges.
- Collaborate on site-specific projects as needed maintaining a working knowledge of global and site-specific HR policies and procedures.
Requirements:
- Bachelors Degree or equivalent experience required preferably in Human Resources or a related field.
- HR Certification is a plus.
- Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
- Previous experience in a human resources role with ticket management and employee relations experience preferred.
- Outstanding customer service orientation with strong follow-up skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated approach to improving processes with flexibility and a willingness to learn.
- This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference.
Employment Type
Full Time
