Client Relations Manager
Client Relations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Relations Manager plays a vital dual-role within KSTG. Youll serve as the main point of contact for our corporate and school transportation clients while also managing the full reservation process. This position blends relationship management with operational coordination ensuring that each client receives a seamless and personalized experience from booking to final drop-off.
Key Responsibilities:
- Act as the dedicated liaison for corporate and school clients ensuring exceptional service and retention.
- Maintain accurate and detailed client profiles service preferences and trip history.
- Manage all aspects of transportation reservations from initial inquiry to trip execution.
- Coordinate with internal departments including dispatch billing and operations to ensure cohesive service delivery.
- Monitor real-time trip activity and promptly address any service issues.
- Confirm trip logistics including passenger counts vehicle types and special requirements.
- Generate client reports service summaries and support billing accuracy.
- Identify opportunities for service enhancements and operational improvements.
Qualifications :
- 3-5 years of experience in client services sales account management reservations hospitality or transportation preferred.
- Strong communication negotiation and interpersonal skills.
- High level of discretion critical thinking and independent judgment.
- Proficiency in CRM platforms and reservation software; experience with Microsoft Office (Word Excel Outlook).
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Additional Information :
Physical Requirements:
- Ability to sit for long periods and move throughout the office as needed.
- Capable of lifting up to 25 lbs and using standard office equipment.
Why Join KSTG
- A collaborative team culture
- Opportunity to work with top-tier corporate clients and schools
- Fast-paced service-driven environment where your impact is felt daily
- Growth potential in a leading transportation company
Equal Opportunity Employer:
KSTG is proud to be an Equal Employment Opportunity/Affirmative Action employer. We value diversity and are committed to creating an inclusive environment for all employees.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
