Client Success Specialist
Client Success Specialist
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Location: Limassol Cyprus Onsite or Hybrid (if based outside Limassol)
Employment Type: Full-time Permanent
Salary: Competitive base salary great benefits
What Youll Be Doing
- Communicating effortlessly in Farsi and English (both written and spoken) to support our clients across phone chat and email.
- Managing and responding to incoming inquiries from new leads and existing clients promptly and professionally.
- Understanding client needs providing tailored solutions and ensuring complete satisfaction.
- Keeping our CRM up to date with detailed notes and records of all interactions.
- Collaborating with different departments to resolve client issues and escalate when necessary.
- Following up with clients to close the loop and ensure a smooth experience.
- Working both independently and as part of a supportive multinational team.
- Maintaining excellence by following established processes while adding your own personal touch.
What Were Looking For
- Proven experience in customer support or a similar role financial services or Forex background is a big plus.
- Professionally fluent Persian (C1 level) and excellent English (C1 level).
- Strong written and verbal communication skills.
- Tech-savvy with Microsoft Office (Word Excel Outlook).
- Great listener with strong phone etiquette and problem-solving skills.
- Ability to stay calm under pressure and meet deadlines.
- Flexibility to work rotating shifts (morning afternoon night).
Why Youll Love Working with Us
- Competitive salary package based on your skills and experience.
- Medical Insurance Scheme for your peace of mind.
- Provident Fund for your future.
- 13th Salary bonus.
- Exclusive Company Group Discount Scheme.
- Onsite fitness room and workout classes.
- Modern central office location in Limassol with easy highway access.
- A warm multinational team culture.
- Endless opportunities for professional learning and career growth.
If youre ready to combine your language expertise customer care skills and passion for finance into one exciting role wed love to hear from you!
Employment Type
Full Time
Key Skills
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