Solution Engineer
Solution Engineer
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Job Description
Manage all activities of the pre-sales resources with a particular region.
As a business partner with sales management manages the organizational effectiveness efficiency and alignment of all technical resources with product revenue goals.
Provides advice and counsel to sales management in the effective use and deployment of technical resources.
Must maintain close alignment with sales support and implementation functions.
Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements competition.
Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering analysis and scope definition Wireframing Creating Proof of Concept (POC) RFP RFI responses.
Conduct effective requirements gathering to clearly identify customer problems.
Build and deliver compelling technical demonstrations of the Freshworks products.
Articulate the value of Freshworks solutions to a variety of audiences.
Be a lifelong learner and develop your skills continuously.
Evangelize a refreshing user experience on the Freshworks platform
Qualifications :
2 4 years in Solution Engineering or in any technical role is a plus.
Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
Demonstrated operations and organizational skills implementing and driving best practices in multi-office cross-functional organizations.
Extensive expertise supporting mid-market customers and creating service/support strategies.
Strong organisational and analytical skills.
Outstanding interpersonal skills with a proven record of successfully building collaboration around important initiatives.
Strong written and verbal communication skills.
Successful track record of working and influencing matrixes organizations.
Flexible to work in any shift.
SKILLS
Technical Leadership & Mentorship: Guiding coaching and upskilling other Solution Engineers.
Advanced Solution Architecture & Design: Designing complex multi-product solutions.
Expert Product Demonstration & POC Delivery: Crafting and delivering tailored high-impact technical presentations.
Deep Technical Acumen: Expertise in SaaS cloud platforms APIs integrations and relevant Freshworks products.
Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions.
Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs.
RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses.
Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences including executives.
Stakeholder Management: Effectively interacting with and influencing internal (Sales Product) and external (customer IT executives) stakeholders.
Sales Acumen: Strong understanding of the sales process and the SEs role in driving deals forward.
Collaboration & Teamwork: Working effectively within the SE team and cross-functionally.
Analytical Skills: Dissecting customer needs and technical issues methodically.
Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations.
Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities.
Initiative & Proactiveness: Identifying areas for improvement and taking action.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
