Software Delivery Program Manager

As Software Delivery Program Manager you are responsible for managing multiple concurrent software delivery projects for customers from discovery through to successful customer onboarding and solution adoption. You have full accountability for project success including schedule quality cost and customer satisfaction.

You will develop end-to-end delivery plans and lead a cross-functional team to execute those plans. You will manage both technical and non-technical discussions and take a proactive approach to anticipating and mitigating risks with clear action plans. You will communicate both internally and externally at all levels to manage trade-offs and drive effective decision-making with a view to maximizing long-term customer value realization.

You will act as a primary liaison between our cross-functional team and our customer and build trusted relationships at all levels.

In this role you will:

• • Lead Project Execution: Take ownership of one or more project plans to deliver customer solutions including technical deliverables and dependencies status reports risk logs and issue management. Youll manage program calendars and meeting schedules to ensure timely execution.
  • Drive Client Success: Act as the primary point of contact for clients and decision-makers proactively managing expectations and leading discussions on implementation and project activities. Your focus will be on delivering a successful onboarding experience that fosters long-term customer value.
  • Cross-Functional Collaboration & Guidance: Collaborate closely with internal teams (Marketing Communications Product Engineering and Operations) to ensure alignment communicate project status and escalate issues. Youll motivate and guide these teams to deliver on time and to customer requirements.
    • Leadership Contribution: Youll lead project-specific initiatives and serve as a key point of contact for project-related decisions and direction.
    • Influence & Persuasion: Youll influence stakeholders to ensure project alignment and drive consensus on critical decisions utilizing your communication skills to gain buy-in.
    • Team Building Support: Youll support a collaborative and positive team environment within your projects contributing to team morale and fostering effective working relationships.
  • Problem-Solve & Mitigate: Employ strong problem-solving skills to navigate challenges and uncertainty during implementation and product development. Youll identify dependencies coordinate with teams to ensure their attainment and mitigate risks to maintain delivery schedules.
  • Manage Scope & Quality: Support change control processes and governance meetings to ensure project scope and timeline integrity. Youll also act as a liaison for testing initiatives ensuring a smooth testing lifecycle with clients.
  • Continuous Improvement: Facilitate project retrospectives and technical RCAs to lead continuous improvement in software delivery practices.

About You:

• 10 years experience in a high-performance software delivery capacity
• 5 years of project management experience preferred
• Bachelors degree or equivalent
• Experience in the healthcare consumer applications or technology required
• Experience with customer relationship management required

What We Offer:

• Comprehensive Health Benefits:We prioritize your well-being with complete medical dental and vision coverage
• Bonus Program:Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program:Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off:Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts:Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days:Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities:We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program:Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working:Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-related Responsibilities:

• Compliance with Information Security Policies
• Compliance with Leagues secure coding practice
• Responsibility and accountability for executing Leagues policies and procedures
• Notification of HR Legal Compliance & Security of any incidents breaches or policy violations

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer which we hope you will accept!
• Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.