Senior Customer Growth Account Manager
Senior Customer Growth Account Manager
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Job Description
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach thats totally automated codeless and intelligently driven by AI. It addresses both agile development and complex enterprise apps enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed reducing costs and improving software quality.
Widely credited for reinventing software testing for DevOps cloud and enterprise applications Tricentis has been recognized as a leader by all major industry analysts including Forrester Gartner and IDC. We empower innovators to push the boundaries of software testing fostering a global community of continuous learners who pioneer AI-powered highly performant highly secure end-to-end testing tools that accelerate our customers time to market including the largest brands in the world.
About the role
As a Tricentis Senior Customer Growth Account Manager you will be the main point of contact for customers after the sale ensuring they get value from their purchase and maximize the value of their Tricentis investment. Your role will involve managing customer relationships to foster ongoing engagement accelerate time to value promote continuous usage and resolve issues promptly. A key focus will be driving renewals and expanding accounts by navigating enterprise organizations and working closely with Champions and account teams to secure timely renewals.
Responsibilities:
Be primary post-sale point of contact for all Customer Accounts tied to your role by engaging proactively with various customer teams on a regular basis
Establish an action-oriented and rigorous approach to regularly engage with customers ensuring consistent communication and driving results. Maintain visibility to your communications by accurately reporting customer interactions and updating systems and tools with critical insights and key findings
Collaborate with customers to deeply understand their unique business goals and objectives aligning product capabilities to their strategic priorities.
Develop and maintain a shared success plan with each customer outlining key milestones and measurable outcomes that demonstrate progress toward their goals.
Proactively guide customers in achieving their objectives by leveraging product features providing recommendations and connecting them with additional resources or services.
Lead discovery sessions to identify additional use cases or unmet needs where the companys solutions can add value expanding the footprint within the customers organization.
Build relationships with stakeholders beyond the primary point of contact proactively engaging with executives influencers and end-users to uncover new opportunities for expansion and help various departments unleash the value of Tricentis products ; Leverage your expertise to increase adoption and utilization of our products
Partner with Customer Growth Solution Architect to ensure technical alignment with business goals; Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
Identify opportunities from assigned clients including upselling and cross-selling of related services and discovery of additional use cases
Determine if/when customers are at risk and escalate to Tricentis CGAMs
Be accountable for client consumption (product utilization) renewal and retention results
Handle escalations and coordinate across functional areas of Tricentis to ensure flawless delivery (including Professional Services Engineering Education Support and Sales)
Support 40-50 Tier 1 & 2 customers depending on size and complexity
Maintain current functional and technical knowledge of products and services
Qualifications:
8 years of progressive experience in managing complex SaaS customers
Business acumen and commercial outlook with a conceptual understanding of IT operations processes and best practices
Ability to quickly develop strong relationships with the users/commercial partners/internal communities and drive outcomes
Excellent verbal written and interpersonal communication skills in English; any additional language is a bonus
Experience in working with executives in client environments
Bias for action and self-starter: highly motivated energetic and committed to getting results
Comfort with a fast-paced dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment
Working knowledge of Enterprise Network Infrastructures Enterprise Firewall Configuration Application Load Balancing OS Firewall configuration
Metrics:
100% Timely Customer Engagement for all assigned accounts
Time to value of new customers
NRR renewal rate and upsells
Why Tricentis
Tricentis Core Values:
At Tricentis we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market conform salary success-oriented commission
Hybrid work arrangement (3 days return to office)
Favourable working atmosphere in a rapidly expanding company
Supportive and engaged leadership team
Personal and professional development
And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race colour ethnicity gender religious affiliation age sexual orientation socioeconomic status or physical and mental disability and other statuses protected by law.
Required Experience:
Manager
Employment Type
Full-Time
