Application Support Analyst Investment Technology
Application Support Analyst Investment Technology
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Job Description
Application Support Analyst Investment Technology (Financial Services)
- Location: Hybrid NYC Metro or NJ preferred (2-3 days onsite)
- Full-time regular employment US Citizen/Green Card Holders only
A leading global investment management firm is seeking a highly motivated Application Support Analyst to join their growing technology team. This group operates in a dynamic fast-paced environment and is undergoing a significant transformation under new leadership. This role offers an opportunity to support mission-critical applications across investment operations and data platforms.
Position Overview:
Youll be part of a hands-on application support team responsible for ensuring the stability performance and integrity of enterprise investment platforms. The right candidate is a strong problem-solver with a passion for technology operations who thrives in complex data-driven environments and is excited to contribute to digital transformation initiatives.
Key Responsibilities:
- Provide day-to-day production support for a suite of investment operations and client-facing applications.
- Own and manage nightly data processing workflows including large-volume file transfers from third-party vendors.
- Serve as a primary escalation point for system failures (including rotational on-call evenings/weekends).
- Perform root cause analysis and create incident and problem reports for technology and business stakeholders.
- Work cross-functionally with development infrastructure and vendor teams to drive resolution and improvements.
- Monitor document and optimize change incident and problem management processes.
- Build strong internal relationships with business users and technology partners across departments.
- Manage vendor relationships for external systems coordinating issue resolution and strategic upgrades.
Required Qualifications:
- 4 years of experience in Application Support Site Reliability Engineering (SRE) or similar technical operations roles.
- Prior experience supporting financial applications or working within capital markets/asset management firms.
- Strong troubleshooting investigation and analytical skills.
- Familiarity with public cloud platforms particularly AWS or Azure.
- Solid SQL skills and experience querying relational databases (MS SQL preferred).
- Working knowledge of Linux including ability to write and execute shell commands.
- Experience using job scheduling tools (e.g. Autosys Control-M).
- Familiarity with monitoring tools and designing alerting strategies.
- Strong written documentation skills and attention to process detail.
- Effective communicator who can work collaboratively in high-pressure environments.
Preferred Skills:
- Experience writing scripts or making small code changes (Python Shell etc.) for automation or bug fixes.
- Proven ability to manage and prioritize multiple production issues in a fast-paced global setting.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Prior exposure to ITIL frameworks and working within structured change/incident management systems.
- Comfortable operating independently with strong ownership and follow-through.
Employment Type
Full Time
