Customer Service Specialist
Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence.
As we continue our rapid expansion we are on the lookout for passionate and driven individuals to join our team as Customer Service Specialist providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.
Position
Customer Service Specialist (Malay & English On-site Work In Office)
Key Responsibilities
Provide Level 1 & 2 Support - Respond to customer inquiries and obtain customer information in a timely manner through calls chats emails and other contact tools.
Resolve customer complaints to achieve high customer satisfaction.
Record and submit customer complaints using the internal system according to the provided SOP.
Provide VIP services to major customers and maintain strong customer relationships.
Handle complex and escalated cases by providing effective solutions collaborating with relevant departments and ensuring timely resolution to meet customer expectations.
Job Requirements
Diploma or higher academic qualification.
Excellent command of both English and Malay (spoken written and listening).
12 years of experience in a BPO/customer service environment is an added advantage.
Proficient in Microsoft Office and general computer operations.
Strong interpersonal skills eager to learn and a reliable team player.
Ability to multitask and maintain accuracy under time constraints.
Job Type
Full-time rotational shift 5 days a week
Salary
Basic: RM 2000
Benefits
EPF & SOCSO
Birthday Leave
Maternity Leave
Annual Leave
Career advancement opportunities
Professional development programs
Expected Start Date
Immediately
Find Out More About Us
Employment Type
Full Time
