Sales Support Executive
Sales Support Executive
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Job Description
Job Description
Job Description
Role title
Sales Support Executive
Location
Contract type
Permanent Full Time
Reporting to
Rebecca Barker
Job Summary
As the Sales Support for Trustmarque you will play a critical role in delivering an excellent and efficient Support service for our customers and for the Sales team. Providing quotations using a range of systems and communicating effectively with the relevant teams. The team is pivotal in providing an efficient customer service for our customers. The team are currently going through a transformation and training plan which will elevate the value we can add to the quoting and ordering experience
Accountabilities and main responsibilities
- Sourcing hardware and software quotations from our preferred supplier base taking into consideration cost price stock and commercials
- Raising customer facing quotations
- Identifying savings special bids and Deal reg opportunities and recording them on a central database
- Adhering to a 4 hour SLA response for all requests in the mailbox
- The ability to prioritise and work efficiently highlighting any issues to management if any delays
- Working collaboratively with the team via a shared mailbox and managing own work accordingly
- Proactively engaging in training and up skilling to the best of your ability
- Good Teamwork ensuring you offer help and assistance if others in the team are busy
- Build and develop professional relationships with all the Sales Team and regular customer contacts
- Attending customer/supplier or Sales calls to ensure you are fully up to speed on any urgent requests and have an overall idea of how the account is running
- Managing the CRM system for Lead generations and Account Moves between the sales teams
- Cross training other team members as and when required
- Working closely with other departments within Business Enablement to resolve any customer queries/issues
- Identifying improvements in processes
- Proactively identifying training needs and working with Alliances or the vendor to setup training sessions
- prioritising urgent requests and managing own workload effectively
- Driving efficiencies savings and value add with our Sales team and customers
- Build relationships with key contacts customers suppliers and vendors
Qualifications and skills
Essential
- Strong communication skills with colleagues and Senior Management via Teams video or email
- Ability to prioritise and manage own workload whilst multi-tasking
- Excellent Attention to detail
- Working under pressure in a fast past environment
- Ownership of requests and ensure the requests are managed through to completion within agreed timescales
- Good negotiation skills
- Excellent organisational skills
- Embracing change
- Use of MS Office packages and experience of working in an office/team environment
- A proactive problem-solving individual who challenges the status quo
- Working within a similar role within an IT Reseller
Desirable
- Understanding of basic quote to order process flow
- Experience using CRM or an E-Commerce tool
- Working from a shared mailbox and mailbox management
Values & Behaviours
The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and Values:
- We commit
- We Collaborate
- We Include
- We Innovate
- We Inspire
Whilst this is a reflection of the role it is not exhaustive and employees will be expected to be flexible and take on activities outside of those listed from time to time.
Employment Type
Full-Time
