Customer Service Representative (Full Time) (Job #: 062325)
Customer Service Representative (Full Time) (Job #: 062325)
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 15 - 17
Vacancy
1 Vacancy
Posted on :
28-06-2025
Job Description
Bone Dry Roofing is searching for a professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers.
The Customer Service Representative (CSR) will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. The successful candidate will listen to clients to understand the reason for their call address all questions or complaints schedule appointments and provide an accurate and efficient response. The successful candidate should be customer-focused detail oriented and efficient as well as professional reliable knowledgeable and adaptable.
This position is onsite work location at our Indianapolis office.
Two Shift Options Available as listed below:
(1) Full Time Shift: Monday to Friday 8:00am to 5:00pm
(2) Full Time Shift: Monday to Friday 7:00am to 4:00pm
Essential Functions
- Handling a high volume of inbound and outbound calls and creating a positive experience for each caller.
- Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team.
- Answering calls from customers with complaints or other issues with products or services and directing them to the appropriate team lead to address.
- Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers confirming or clarifying information and diffusing clients as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software databases scripts and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Understanding of company products services and policies.
- Participating in ongoing training and other learning opportunities to expand knowledge of position companys products and services.
- Supporting other assignments such as ongoing CRM database maintenance responsibilities DNS list maintenance etc.
- Adhering to all company policies and procedures
- Assist in other administrative duties as requested
Skills and Competencies
- Active listening verbal and written communication skills including a professional phone voice.
- Proficiency with computers especially with CRM software and strong typing skills.
- Detail-oriented. in a fast-paced environment.
- Accurate data entry and typing skills.
- Teamwork-oriented to support team members.
- Ability to multi-task
- Adaptability and accountability
Qualifications
- High School Diploma or equivalent
- Pass a background check
- 2-3 years of call center experience with telephone systems and technology required.
- Language proficiency.
- Strong and accurate typing skills (typing speed of 45 words/minutes preferred)
- Military Service a plus.
- This is an onsite position with the ability to work one of the available Full Time schedules listed below:
- Two Shift Options Available as listed below:
- (1) Full Time Shift: Monday to Friday 8:00am to 5:00pm
- (2) Full Time Shift: Monday to Friday 7:00am to 4:00pm
Compensation & Benefits
- Hourly compensation range $15-$17.50 commensurate with experience and eligible for bonus opportunity
- Medical Vision and Dental Insurance
- Company paid Life Insurance
- Company paid short-term disability
- 401(k) Plan
- PTO Vacation & Holidays
- Onsite gym with showers-free access
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy childbirth or related medical conditions national origin sex age disability or handicap genetic information citizenship status service member status or any other characteristic protected by federal state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment. If you require assistance in the application process you are welcome to contact and a representative will be in touch.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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