Business Technology Solution Specialist, Customer Engagement
Business Technology Solution Specialist, Customer Engagement
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Job Description
Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients lives. At AbbVie we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.
When choosing your career path choose to be remarkable.
AbbVies mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on peoples lives across several key therapeutic areas: immunology oncology neuroscience vision care virology womens health and gastroenterology in addition to products and services across its Allergan Aesthetics portfolio.
Come to work each day with an inclusive and collaborative business technology team. As a BTS Specialist Customer Engagement in AbbVie Business Technology Solutions (BTS) youll be responsible for maximizing the value of IT products within a specific region by ensuring they meet business needs and align with strategic goals. This role involves working closely with stakeholders development teams and other product owners to deliver high-quality solutions
In this role youll be responsible for:
- Help execute on a clear product vision and strategy that aligns with the regions business objectives and overall company goals.
- Maintain a product roadmap that outlines the planned features improvements and timelines.
- Ensure effective communication between stakeholders and the development team facilitating discussions and feedback loops.
- Create maintain and prioritize the product backlog ensuring that it reflects the most valuable features and improvements for the business.
- Engage with Stakeholders: Work closely with affiliates end users and other stakeholders to understand their needs gather requirements and prioritize features.
- Participate in sprint planning sessions to help define goals and ensure the team understands the requirements and priorities.
- Gather feedback from users and stakeholders and incorporate it into the product backlog for continuous improvement.
- Track key performance indicators (KPIs) to measure the success and impact of the product.
- Provide regular updates and reports to regional and global leadership on product performance progress and any issues or risks.
- Coordinate and deliver training programs to ensure users understand and can effectively use the product.
- Conduct market and user research to identify new opportunities trends and best practices that can enhance the product.
- Foster a culture of continuous improvement by regularly evaluating product performance and implementing changes to improve functionality user experience and business value.
- Oversee support processes to address user issues and ensure high levels of user satisfaction.
- Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements.
- Ensure the delivery of technology solutions in accordance with the organizations strategic goals and objectives.
- Define business requirements translation of requirements into appropriate technology solutions.
- Manage the project lifecycle from initiation to closure ensuring that projects are delivered on time within budget and to the required quality standards.
- Ensure that project risks and issues are identified managed and escalated as necessary.
- Communicate project progress to all appropriate stakeholders. Also provide project status reports for all active technology deployment projects semi-monthly. Prepares assists in development and may conduct client training. Complete projects/ tasks within time and budget constraints. Document and mitigate technology deployment project issues and risks.
- Manage relationships with affiliate and capability tower leaders technology partners and vendors and ensure that service levels are met.
Qualifications :
Experience that make you a strong candidate for this role:
- Minimum of 3-5 years of experience in technology Product Owner role.
- Strong project management skills with experience in managing complex technology projects.
- A bachelors degree in Information Technology Business Administration or a related field. Certifications such as Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) are beneficial
- Excellent communication and interpersonal skills with the ability to build relationships with stakeholders at all levels.
- Strong in business engagement interpreting business needs effectively into technical concepts and solutions. Communicate effectively with both technical and business teams to ensure successful deployment.
- Extensive experience working with remote teams and contingent resources required.
- Solid experience in working with Global teams in a Matrix environment.
- Strong leadership and decision-making skills with the ability to influence and guide cross-functional teams.
- Excellent analytical and problem-solving skills to understand complex business requirements and translate them into effective product solutions.
- Outstanding communication and interpersonal skills to collaborate effectively with stakeholders development teams and other product owners.
- A good understanding of IT systems software development and emerging technologies relevant to the product.
Knowledge / Education Required:
- Bachelors degree in computer science Information Technology or a related field.
- Knowledge of industry best practices standards and guidelines for technology delivery and operations.
- Knowledge of business processes and systems environment in pharmaceutical environment. Experience with multiple and diverse application environments including Sales and Marketing Internet applications Mobile Technology and Business Intelligence processes and applications
AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of BTS Specialist including but not limited to for the following reasons:
- English speaking employees outside the province of Quebec.
- English speaking clients outside the province of Quebec.
- Anglophone region outside the province of Quebec.
AbbVie is an equal opportunity employer and encourages women Aboriginal people persons with disabilities and members of visible minorities to apply.
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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No
Employment Type :
Full-time
Employment Type
Full-time
