IT Help Desk Specialist
IT Help Desk Specialist
Posted on :
27-06-2025
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1 Vacancy
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Job Description
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction affordable tuition caring professional faculty and the convenience of day evening or online classes. The college serves approximately 5000 students annually. Graysons reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized skilled and much-needed talents to the workplace.
IT Help Desk Specialist:
Role:
The IT Help Desk Specialist provides technical support and assistance to faculty staff and students at Grayson College. This role is essential in ensuring the smooth operation of the colleges technology infrastructure. The successful candidate will possess strong problem-solving skills excellent customer service abilities and a solid understanding of computer systems and software.
The salary range for this position is $20.69 to $31.04 per hour.
IT Help Desk Specialist:
Role:
The IT Help Desk Specialist provides technical support and assistance to faculty staff and students at Grayson College. This role is essential in ensuring the smooth operation of the colleges technology infrastructure. The successful candidate will possess strong problem-solving skills excellent customer service abilities and a solid understanding of computer systems and software.
The salary range for this position is $20.69 to $31.04 per hour.
Benefits:
- Medical Dental Vision Life Short & Long-term disability insurances available
- Medical premiums covered by Grayson College for FT employee only
- Vacation Accrual- 2 weeks per year
- Sick Leave Accrual- 2 weeks per year
- Personal Leave- 2 days for FT employees per year
- Holidays- Labor Day Thanksgiving Break Winter Break Martin Luther King Jr. Day Spring Break Memorial Day Juneteenth and Independence Day
- Tuition-FT employees their spouse & dependents are eligible for coverage of full Grayson College tuition amount.
Essential Functions & Responsibilities:
- 30% Provide first-level technical support for hardware software and network issues via phone email and in-person.
- 25% Troubleshoot and resolve computer-related problems for supported software systems.
- 20% Document and track all support requests using a ticketing system.
- 10% Maintain knowledge and documentation of college IT systems software and processes.
- 5% Provide basic computer training and instruction to users as needed.
- 5% Participate in on-call rotation for after-hours support.
- 5% Performs other related duties as assigned by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Performance Measurements:
1. Demonstrates the Viking Values of balance clarity gratitude service teamwork and trust.
2. Complies with all federal and state laws and regulations relating to higher education.
3. Consistently provides a high level of service to others and establishes positive relationships with other
departments and external partners.
4. Works with end-users when problem situations arise and completes all jobs in a timely manner.
5. Maintains the confidentiality of records as required.
6. Maintains a professional work environment and businesslike appearance.
7. Understands the responsibilities of being role models to students on the campus.
1. Demonstrates the Viking Values of balance clarity gratitude service teamwork and trust.
2. Complies with all federal and state laws and regulations relating to higher education.
3. Consistently provides a high level of service to others and establishes positive relationships with other
departments and external partners.
4. Works with end-users when problem situations arise and completes all jobs in a timely manner.
5. Maintains the confidentiality of records as required.
6. Maintains a professional work environment and businesslike appearance.
7. Understands the responsibilities of being role models to students on the campus.
Knowledge and Skills:
- Experience: Two years to five years of similar or related experience.
- Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
- Interpersonal Skills: Courtesy tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information building relationships or soliciting cooperation.
- Other Skills: Agile Scrum experience. Higher education financial aid knowledge. Experience in developing web applications using at least one popular web framework (JSF Wicket GWT Spring MVC). Experience working with Microsoft Dynamics GP. Experience working with CAMS Enterprise. Three or more years experience in the Programming Languages of C C# C Classic ASP/VB Script Java SQL .NET and in technical skills in Office Suite Visual Studio Windows Server llS SSRS Crystal Reports HTML/CSS.
- Physical Requirements: The work is typically sedentary. However there may be some walking standing bending carrying of light items driving an automobile etc. No special physical demands are required to do the work.
- Work Environment: Regular exposure to favorable conditions such as those found in a typical office.
**Application is required to be considered for position regardless if resume is submitted.**
This position submission of three professional references. This position is considered a security sensitive position and will require a criminal background check.
GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE COLOR NATIONAL ORIGIN RELIGION GENDER AGE DISABILITY OR ANY OTHER BASIS PROHIBITED BY LAW.
The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information please contact the human resources office at or .
Compensation: $20.68 - $31.04 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information please contact the human resources office at or.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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