IT Help Desk Technician 1 - Paramus, NJ
IT Help Desk Technician 1 - Paramus, NJ
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Salary Not Disclosed
1 Vacancy
Job Description
General Responsibilities:
This entry level IT Help Desk Technician 1 role will be responsible for handling: break/fix troubleshooting software installation hardware upgrades and repair management of the IT inventory logistics and assist the Service Desk Supervisor with other projects as assigned. This position is located in LBF Headquarters in Paramus NJ Monday - Friday. Additionally the ideal candidate will provide support for those employees in the Paramus office as well as remote support for our branch in Houston Texas.
Primary Job Duties:
- Respond to end user phone email and in-person requests for support to resolve computer application system or device performance issues.
- Diagnose and resolve technical issues remotely.
- Escalate technical issues to level 2 technicians as appropriate.
- Address assigned tickets in a timely manner and provide regular updates to customers on their support requests.
- Setup configure and ship laptops monitors and peripherals to new employees and existing employees as needed.
- Organize and manage IT physical inventory and assist with logistics.
- Preform any other ad-hoc department related duties as needed.
Qualifications :
Required Education and Experience:
- College degree required
- 1-2 years of experience in a Helpdesk Support position preferred
- Excellent technical troubleshooting skills and non-technical communication skills
- Experience with providing local and remote end-user system support
- Possess the ability to work with various levels within the organization and help assist with departmental onsite meetings
- Knowledge of installation configuration reimaging and support of computer systems hardware and software. Including peripheral devices and accessories
The Ideal candidate will possess the follow skill sets:
- Knowledge of Windows 10 and 11 Desktop/Workstation Operating Systems
- Copilot application suite (Outlook Word Excel etc.) required Remote management software preferred
- Customer service oriented excellent written oral and interpersonal communication skills
- Experienced in planning and executing with organizational skills
- Ability to learn and adapt quickly to new technology manage high profile stress related service tickets with a positive customer service attitude
- Proactive thinker with attention to detail and the ability to follow tickets to conclusion
- Working outside normal business hours may occasionally be required
- Must be able to read analyze follow and interpret procedures manuals policies and vendor documentation
- Knowledge of Microsoft Azure Azure Active Directory Intune a plus
- General knowledge of OneDrive / SharePoint Virus/Malware/Spyware diagnostic removal techniques a plus
Additional Information :
- Full benefits
- 401(k) with company match
- Paid time off
- Working in a growing and dynamic industry
- LBF is an EEO/AA/Vet/Disabled Employe
- Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites set the estimated salary not Longbridge Financial.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
