Inviting applications for the role of Junior Technical Remote Support Engineer Senior Process Associate- Italian-Hybrid Bucharest

As part of our Technical Services Department the Junior Technical Remote Support Engineer is in charge of:

Front and back-office support (Customer support connection to the Level 2 support our external and internal partners)

Using technical knowledge and tools to provide the best support to our customers.

Implement & maintain the internally specified KPIs

Implement and participate in the promotion of continuous improvement initiatives

Responsibilities

Promoting customer satisfaction

Close cooperation with Level 2

Using predefined technical tools

Collaboration with all internal stakeholders such as quality sales etc.

Documenting and processing tickets in our CRM system

Compliance with internal KDGs and internal/external SLAs

Compliance with the specified processes and work instructions

Establish lean management thinking

Performance and processing of the given tasks

Improving knowledge in the individual products

Knowledge of all specified processes

Expand knowledge through continuous training to keep up to date on new changes or product launches

Take over special parts like Webshop Knowledge center or customer portal

Recognize the priority of individual cases

Support quality through documentation and recording of cases

Qualifications we seek in you!

Minimum Qualifications

• Technical training comparable relevant qualification or a very good technical understanding
• Innovative open understanding of relevant topics
• Interested in Lean and Agile
• High understanding of our processes
• Open understanding of the activity in the service desk
• Understanding of the expectations of our external and internal partners
• Very good teamwork and communication skills
• Diverse attitude towards all employees and open communication culture
• International networking with all service desk colleagues
• Mastering and promoting company values

Languages

Fluent in English and Italian both verbal and written

Travel requirements

Less than 10%

Shift Requirement

Regular business hours

What can we offer

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating soft skills).
• Possibility of development;
• Benefits (Meal Tickets Medical Services Insurance additional vacation days partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.