Senior Technical Support Engineer

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About Salesforce

Were Salesforce the Customer Company inspiring the future of business with AI Data CRM. Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Bellevue WA:

Job Duties: Provide proactive support which includes proactive system/limit monitoring and communications deep Splunk analysis creating definitions for proactive alerts working with Customer Centric Engineering and Technical Enablement teams on proactive tuning and providing recommendations to minimize potential service disruptions. Solve highly visible technical global and strategic enterprise cases and ensure the greatest level of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Advocate Signature Support customers priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programs. Lead the resolution of critical technical issues providing prompt and complete resolution to technical challenges and business issues. Assist developers in troubleshooting their integration. Involve debugging troubleshooting and taking responsibility to see that the issue is fully resolved. Serve as the expert exhibiting the highest level of expertise in providing Salesforce Support. Review improve and approve technical work. Guide others mentor and instruct. Create knowledge base materials dedicated towards operational efficiency while also building and enabling the greater support community. Participate in Signature Support project work. *Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle WAN. 34th St. Seattle WA 98103 and 929 108th Ave Bellevue WA 98004. The permanent position may be offered at any of these locations in the Seattle area. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Masters degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science Engineering (any field)).

Special Skill Requirements: (1) ; (2) APIs; (3) Apex Trigger Framework; (4) Visualforce; (5) Debugging; (6) Lightning Web Components; (7) Salesforce Sales; (8) Splunk; (9) Eclipse IDE; (10) Sales Cloud; and (11) VS Code. Any suitable combination of education training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $162531.00 - $164031.00 per annum.

Salesforce offers a variety of benefits to help you live well including: time off programs medical dental vision mental health support paid parental leave life and disability insurance 401(k) and an employee stock purchasing program. More details about company benefits can be found at the following link: .

Submit a resume using the apply button on this posting or by email at: at Job# 23-141134. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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