Operation Manager
Operation Manager
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Job Description
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
OVERALL PURPOSE OF THE ROLE:
Reporting to the IS&T-Head of Engineering Operations you will ensure compliance of solution deployed and overall Core Model operations in production. You will be responsible to support portfolio of applications in Engg solutions. Work with partner ecosystem business stakeholders and IS&T stakeholders. This role is part of IS&T organization.
RESPONSIBILITIES:
Lead and manage run operations for portfolio of applications:
o Periodic weekly / monthly review of state of operations with key business stakeholders
o Provide expertise to support sites on new topics / new processes deployment
o Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites
o Ensure operations of all applications are as per SLAs
o Participate and lead any P1/P2 incidents pertaining to applications in production
o Working with operations team and suppliers implement actions to continuously improve performance of applications
o Guide support and mentor the ServiceNow team providing new opportunities to grow get exposed to stakeholders and learn continuously
o LeadTransition to Run.
o Responsible for Cost management of solutions reporting and continuous improvement.
o Coordinate with development infrastructure and business teams to manage application deployments upgrades and patches.
o Ensure compliance with security audit and regulatory requirements.
Business connect and Stakeholders Management:
o Accountable along with Business & Process Owners to collect filter and prioritize change requests
o Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process
o Provide inputs to business in establishing business requirements functional and non-functional specifications and advising the appropriate solutions.
o Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver
o Perform KU connect / business connect for customer satisfaction
o Strengthen the prioritization mechanism of requirements and related governance as part of release process
o Maintain strong and close relationships with key stakeholders including service owners application owners architects and Directors
Managing partner ecosystem for effective service delivery
o Manage and drive partners for effective service delivery and operations for their respective application portfolio(Incident Management Problem management Service Request fulfilment and Change management)
o Monitor track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLAs/KPIs- ensuring they are met by partners.
o Control quality of deliverables from External partners (Run Daily / Weekly governance meetings)
Responsible for Core Model consistency:
o Ensure that core model (Solution processes & rules) is well documented evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently(co-ordinate with required stakeholders in getting the inputs)
o Promote the use of unique Core Model cross-businesses across stakeholder ecosystem.
Participate and provide inputs to rest of the IS (Information Systems) teams (Architects/ Projects) to maintain consistency forrespective functional domain(s):
o Provide support on new topics from RUN perspectives (new processes new business stakes)
o Participate / Support new projects concerning IS Landscape of functional domain
o Support the execution of the related strategy in particular implementing the operational roadmap and right initiatives
o Support projects and initiatives
o Communicate regularly about strategy priorities and on-going projects to external and internal partners and ensure constant awareness and alignment
Competencies & Skills
o Strong stakeholder management skills to connect and engage with management team key configuration management stakeholders internal and external partners and suppliers
o Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization
o Able to formalize and present a synthetic view on complex issue sand concepts
o Strong analytical problem-solving and critical thinking skills and ability to find solutions (technical and functional)
o Coordination skills to lead and deliver run roadmap and improvement projects in parallel
o Strong organization skills with ability to meet tight deadlines and high challenges
o Result oriented and attention to details
o Ability to work with full autonomy and limited support
o Ability to work effectively in virtual geographically dispersed and cross-cultural environments
o Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities blocking points requiring arbitration strategy adaptations)
o Support the delivery of the Transformation roadmap challenge it and bring adaptations if required.
TECHNICAL COMPETENCIES & EXPERIENCE
10 years of overall IT experience. Around 5 years of 24x7 Production support experience
Language Skills: Knowledge and Hands on exp inPower Apps RPA solutionsJava Apache PL/SQL TOMCAT ETL tools Reporting
Hands-on experience in managing and supporting Design and Industrial applications particularly Dassault Systmes tools such as: CATIA ENOVIA DELMIA 3DEXPERIENCE Platform & Other PLM/CAD/CAM/CAE tools is an added advantage.
Experience with monitoring tools (e.g. Dynatrace) ticketing systems (e.g. ServiceNow Jira) and cloud platforms (e.g. AWS Azure).
Driving performance and service quality for run activities for Engineering Applications
Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements
Transition Management- Secure hand between build and run activities
Expertise in driving process improvements initiatives
ITIL certification required. A must.
Experience with other multinational companies and working in other geographies preferred.
Location for the role Travel If yes how much (%)-Bangalore. Travel very less.
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Manager
Employment Type
Full Time
