Operation Manager
Operation Manager
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Job Description
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the full-time **Operations Manager** in **Bangalore** were looking for
Your future role
Take on a new challenge and apply your **expertise in IT operations and stakeholder management** in a cutting-edge field. Youll work alongside **collaborative innovative and driven** teammates.
Youll ensure the compliance performance and continuous improvement of engineering solutions in production. Day-to-day youll work closely with teams across the business (e.g. development infrastructure and business teams) manage partner ecosystems for effective service delivery and oversee the transition of solutions from build to run and much more.
Youll specifically take care of **leading run operations for a portfolio of applications and ensuring alignment with the Core Model** but also **supporting stakeholders in deploying new processes and solutions.**
Well look to you for:
Leading and managing run operations for a portfolio of applications including incident management problem resolution and SLA adherence
Building strong relationships with business stakeholders ensuring customer satisfaction and prioritizing change requests
Driving partner ecosystem performance to deliver effective service and ensuring quality deliverables
Maintaining Core Model consistency and ensuring it evolves without local deviations
Providing inputs to IS teams to maintain functional domain consistency and supporting new projects
Driving continuous improvement initiatives and cost management for solutions
Ensuring compliance with security audit and regulatory requirements
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
A degree in Information Technology Computer Science or a related field
10 years of overall IT experience with at least 5 years in 24x7 production support
Hands-on experience with tools such as Power Apps RPA solutions Java Apache PL/SQL TOMCAT ETL tools and reporting solutions
Knowledge and experience with engineering applications like Dassault Systmes tools (CATIA ENOVIA DELMIA 3DEXPERIENCE Platform) and other PLM/CAD/CAM/CAE tools
Familiarity with monitoring tools (e.g. Dynatrace) ticketing systems (e.g. ServiceNow Jira) and cloud platforms (e.g. AWS Azure)
An ITIL certification is required
Strong stakeholder management communication and problem-solving skills
Ability to work effectively in virtual geographically dispersed and cross-cultural environments
Experience with process improvement initiatives and partner ecosystem management
Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
Enjoy stability challenges and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our **flexible and dynamic** working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development through award-winning learning
Progress towards leadership roles in IT operations and engineering solutions
Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Manager
Employment Type
Full Time
