Partner Operations Lead IT/ES, Amazon PARP
Partner Operations Lead IT/ES, Amazon PARP
Posted on :
27-06-2025
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1 Vacancy
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Job Description
Amazon Pickup and Return (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers we want your help.
The Partner Operations Lead - ITES PARP will lead a team of 6 Sales Operations Manager in ITES in charge of the management of the Amazon Locker fleet. This includes the installation and maintenance of Amazon Lockers sourcing and importation of goods supplier management program OPEX and CAPEX monitoring cross functional project management and Ops processes continuous improvements. The successful candidate will build and maintain strong relationships with internal and external partners including service providers Locker host partners technology and product management and the local business development team. The individual must be both analytical and creative seeking out ways to improve products processes and tools and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
- Lead and coach a team of 6 Sales Operations Manager spread across Italy and Spain on day-to-day Operations
- Manage the end-to-end installation and maintenance process for Amazon PARP products
- Drive continuous improvement projects in installation and maintenance processes
- Monitor performance of service providers such as installation and maintenance partners and internet service providers and escalate issues as needed
- Control program OPEX and CAPEX and drive cost reduction initiatives
- Identify through analysis and execute on opportunities to improve customer experience and performance including raising the bar for hardware uptime
- Lead and participate in strategic projects including new product and feature launches process improvements and geographic expansion
- Partner with global Partner Operations to innovate on behalf of the business and develop best practices
- Develop materials for service providers and host partners
- Report on daily weekly monthly KPIs and projects to senior leadership
- Lead service provider contract negotiations
- Promote and develop an environment which is receptive and adaptable to business change
- Masters degree with academic focus on engineering operations management or similar field
- 5 years experience in Operations
- at least 1-2 years experience leading Operations team especially day-to-day reporting deliverables coaching and career
- Relevant experience managing external suppliers and handling Director/C-level negotiations
- Experience managing multiple priorities in ambiguous environment
- Experience influencing peers and stakeholders at all levels
- Highly tech-literate with ability to learn new systems quickly
- Fluency in English and Italian OR Spanish
- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Knowledge of SQL advanced Microsoft Excel
- Six Sigma or Lean certification
- Fluency in Italian and Spanish
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Partner Operations Lead - ITES PARP will lead a team of 6 Sales Operations Manager in ITES in charge of the management of the Amazon Locker fleet. This includes the installation and maintenance of Amazon Lockers sourcing and importation of goods supplier management program OPEX and CAPEX monitoring cross functional project management and Ops processes continuous improvements. The successful candidate will build and maintain strong relationships with internal and external partners including service providers Locker host partners technology and product management and the local business development team. The individual must be both analytical and creative seeking out ways to improve products processes and tools and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
- Lead and coach a team of 6 Sales Operations Manager spread across Italy and Spain on day-to-day Operations
- Manage the end-to-end installation and maintenance process for Amazon PARP products
- Drive continuous improvement projects in installation and maintenance processes
- Monitor performance of service providers such as installation and maintenance partners and internet service providers and escalate issues as needed
- Control program OPEX and CAPEX and drive cost reduction initiatives
- Identify through analysis and execute on opportunities to improve customer experience and performance including raising the bar for hardware uptime
- Lead and participate in strategic projects including new product and feature launches process improvements and geographic expansion
- Partner with global Partner Operations to innovate on behalf of the business and develop best practices
- Develop materials for service providers and host partners
- Report on daily weekly monthly KPIs and projects to senior leadership
- Lead service provider contract negotiations
- Promote and develop an environment which is receptive and adaptable to business change
- Masters degree with academic focus on engineering operations management or similar field
- 5 years experience in Operations
- at least 1-2 years experience leading Operations team especially day-to-day reporting deliverables coaching and career
- Relevant experience managing external suppliers and handling Director/C-level negotiations
- Experience managing multiple priorities in ambiguous environment
- Experience influencing peers and stakeholders at all levels
- Highly tech-literate with ability to learn new systems quickly
- Fluency in English and Italian OR Spanish
- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Knowledge of SQL advanced Microsoft Excel
- Six Sigma or Lean certification
- Fluency in Italian and Spanish
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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