Individual Giving - Platform Product Specialist
Individual Giving - Platform Product Specialist
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Job Description
DEADLINE FOR APPLICATIONS
6 July 2025-23:59-GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Individual Giving - Platform Product Specialist
TYPE OF CONTRACT: Regular Consultant
UNIT/DIVISION: Private Partnerships Division (PSP)
DUTY STATION: Rome HQ
DURATION: 11 months
HIRING MANAGER: Head of Individual Giving Tech team
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The mission of this position is to lead the product roadmap for the new implemented donation platform including the donate now section of the website. The successful applicant will work closely with the wider high-performing Individual Giving team to ensure prioritized and structured delivery of strategic initiatives in support of the goals and priorities of the wider Individual Giving (IG) Acquisition and Supporter Experience (retention and growth) teams. The incumbent will contribute to the effective management of priorities and resources to ensure delivery of enhancements that enable business objectives of the Individual Giving team within Private Sector Partnerships division. Reporting to the Head of the Individual Giving Tech team to support the delivery of the wider IGTechnical Roadmap responsibilities will include the presentation of plans and actions to IG leadership engagement with vendors and internal UN WFP process governance as required acting as the subject matter expert.
ACCOUNTABILITIES/RESPONSIBILITIES:
Develop and manage the IG supporter facing element of the product roadmap and strategy to deliver the IG product vision together with the Head of IG.
Surface ideas from and fully understand the needs and goals of the IG Supporter Experience and Acquisition sub-teams to develop new additions for the product roadmap.
Support and actively participate in the evaluation of the value of competing IG front end / website projects including collaboration with Acquisition and Supporter Experience fundraising teams to define SEO priorities from a fundraising perspective and work with COM and media agency as required to implement SEO initiatives.
Provide quantitative and qualitative user research and data analysis to guide product decisions and A/B tests working closely with the Business Intelligence Hub Optimization team.
Plan User Interface/User Experience iterations and improvements off the back of successful or unsuccessful AB tests and provide guidance on the roll-out of successful tests.
Propose and implement new donation platform features to improve and iterate on existing functionalities together with the IG tech team and the landing page provider the agency managing IG donation platform development ensure effective management of timelines for implementation activity.
Support the development of relevant business case to determine activity which should be progressed or included at a later date.
Research and define functional requirements for new features and prepare clear specifications considering UI/UX design and development requirements.
Triage new work requests to ensure that landing page provider are always working on the right front-end priorities
Act as owner for IGs presence on working with COM to deliver improvements to visitor and supporter experience within the site.
Ensure IG teams are able to create the website content they need across and .
Work with external partners and the IG Tech Project Manager to align on timeframes the delivery of product features and ensure these are communicated on internally.
Measure & communicate on the financial impact of new product developments working closely with the IG sub-teams and the BI Hub.
Ensure compliance with applicable corporate and divisional policies and procedures participate in setting relevant policies and standard operating procedures.
Support cross functional project design meetings to understanding the impact of system changes.
Ensure completeness of requirements integrations and understanding the impact of changes to downstream systems/processes.
Manages and lead a team of 2 product and quality assurance specialists fostering culture of collaboration ensuring the team is motivated and aligned with organizational goals.
Perform other duties as required.
DELIVERABLES AT THE END OF THE CONTRACT:
A product roadmap is defined which is in line with KPIs and updated quarterly.
Key product improvements and features of this roadmap have been successfully implemented.
The impact of IGs product developments have been measured.
Effective working relationships with peers actively contributing to future decision making and direction of the Programme.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Masters degree in one or more of the following disciplines: Brand ManagementVisual Communication Digital Technology or related fields.
Theoretical understanding of AB testing such as sample size validity and the interpretation of statistics.
Experience:
At least 5 years experience in product or project management related disciplines
Hands-on experience managing and optimizing digital marketing campaigns across multiple acquisition channels and geographies.
Experience in change management initiatives matrix management and performance improvement initiatives
Strong track record of delivering results in a complex environment international environments and management of payment platforms would be an advantage.
Demonstrable experience with digital marketing online sales or fundraising fundraising technical solutions CRM technology in particular Salesforce Marketing Cloud management of remote virtual teams in high growth environments.
Knowledge & Skills:
Experience managing multiple projects at one time excellent organizational and coordination skills.
Strong digital skills across Google Analytics Facebook and Google Ads A/B Testing and Tableau.
Very strong analytical abilities both quantitative and qualitative; ability to produce high-quality written materials with the ability to demonstrate a high level of verbal and written English.
Strong grounding in digital marketing and understanding of website UX AB testing.
Excellent communication and coordination skills enabling you to interact effectively with stakeholders developers designers content QA and BI.
Ability to interact with managers with maturity and tact.
Mature judgment with strong interpersonal skills; ability to know when to listen vs. ask questions.
Collaborative spirit able to liaise with a wide range of people at all levels and across different cultures and to act with credibility and diplomacy.
Self-motivated and able to work with a high degree of autonomy proactive and able to use initiative strong analytical and problem-solving skills with the ability to demonstrate innovation and creativity.
Flexible approach to work good time management skills and ability to multitask able to deal with shifting priorities which may be impacting overall Programme performance and work to tight deadlines ability to work in an Agile approach would be an advantage.
Languages:
Working level of English is essential
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
