Return Items Lead Specialist
Return Items Lead Specialist
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Job Description
Location:
4910 Tiedeman Road - Brooklyn Ohio 44144Location: This position is Mobile by Design working a combination of office and at home shifts after the initial onsite training period 2 days per week will be in office.
As part of the Return Items team the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research associated tasks utilizing various KeyBank internal systems (TRIPS). This team works to completion of various required tasks on each shift.
The chosen candidate can expect to be required to perform tasks such as (but not limited to):
- Basic to complex research using various bank systems
- Research associated with DDA exception items and incoming/outgoing returned items
- Research/refund returned credit transactions
- Cover late shift/end-of-day activities when needed
- Other tasks as assigned
Essential Job Functions:
- Come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team.
- Ensure that any opportunities to improve process efficiency quality or client experience are communicated appropriately in order to effect real change.
- Escalate any issues identified to the appropriate management.
- Be an active participant in self-development in order to support the common goal of the team but also ones future advancement.
Required and/or Preferred Qualifications
Minimally 1 year of experience in an operational role
High School Diploma or GED equivalent required. College degree preferred
Ability to work under pressure and meet deadlines and production goals
Proficient in 10-Key able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Proven ability to handle all monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately
Moderate knowledge/experience in multiple payment delivery channels; OLDS Lockbox ACH wires
Moderate knowledge of banking policies procedures and governmental regulations
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 07/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
