Team Lead Professional Services
Team Lead Professional Services
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Job Description
Join Ascom where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years were committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12000 hospitals globally managing an incredible 800 million alerts annually. At Ascom our dedication translates into tangible impact enriching the experiences of everyone entering the healthcare facilities and care homes we partner with.
Join our team as Team Lead Professional Services in France and take ownership of regional project delivery and team this role youll lead a cross-functional services team ensuring high-quality execution strong stakeholder alignment and operational excellence. Youll drive continuous improvement while shaping the future of healthcare ICT delivery.
Your Contributions
- Lead and develop a regional services team (515 FTE) across technical project delivery coaching and performance management
- Own planning forecasting and resource utilization to drive EBIT and margin targets
- Ensure project quality risk mitigation and adherence to delivery standards and tools (e.g. D365 Jira ServiceNow)
- Act as a strategic link between Services Sales and PMOvalidating feasibility contributing to complex bids and aligning customer expectations
- Promote a culture of innovation and knowledge sharing within the Professional Services organization
- Represent Ascom in senior client meetings escalations and key delivery discussions
- Enhance tool governance and process transparency for better project execution
What Were Looking For
- Degree in Business Engineering Computer Science or related field
- 610 years in technical project/service delivery in IT telecom or healthcare
- 35 years of leadership experience managing regional or cross-functional teams
- Strong financial acumen (EBIT utilization forecasting)
- Proven experience with ERP and delivery tools (D365 Jira ServiceNow)
- Professional certifications (e.g. PMP Prince2 IPMA Scrum) are a plus
- Strategic mindset excellent communication skills and strong stakeholder alignment
What We Offer You
- A company with purpose and global healthcare impact
- A leadership role where your decisions shape real-world outcomes
- Growth opportunities through global collaboration and innovation
- Hybrid working flexibility
- A passionate team committed to service excellence
Join Us and Make an Impact
Ascom is an equal opportunity employer committed to fostering diversity equity and inclusion. Join us in creating a future where technology empowers care.
Employment Type
Full Time
