Sales Enablement & Operations Manager
Sales Enablement & Operations Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Global Sales Operations & Enablement team drives operational excellence across eBays global seller development organization empowering Business Development Account Management 3rd Party Partnerships and Integration teams by delivering actionable insights efficient processes and targeted enablement to accelerate seller success and business performance.
The Sales Enablement & Operations Manager will be responsible for driving content and training strategy and own the administration of our global learning management system (Brainshark). You will take a data-driven approach to enablement to drive sales team knowledge productivity and success tying closely to organizational KPIs. You will be building a streamlined and scalable enablement operation working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams analytics the Salesforce technology product and category teams. You will have a strong focus on crafting a culture of learning excellence from subject matter expert training to documentation and end-to-end training delivery.
What you will accomplish:
LMS Administration
Manage user access groups enrollments permissions and content across global teams
Build and maintain courses curriculums learning paths and coaching activities in Brainshark
Implement archive rules expiration warnings and automated notifications to content
Serve as the go-to expert on Brainshark platform capabilities and usage
Content & Program Management
Manage content development process from intake and scoping through execution and launch including updated and new content creation
Own the quarterly content review process; coordinate notifications gather feedback and track updates
Maintain content quality branding and consistency across all training modules while meeting the needs of different sales roles and regional requirements
Provide instructional design support through content frameworks templates and feedback to help Subject Matter Experts (SME) design training that incorporates adult learning principles and best practices for effective learning
Act as a central point of coordination between SMEs and Sales Ops & Enablement
Own a global training calendar scheduling and coordinating live and virtual training sessions for the global team
Collaborate with internal stakeholders through internal communications and change management
Create and share reports and dashboards on training completion engagement and adoption
What you will bring:
Proven experience in sales enablement learning & development or sales operations within a technology sales environment
Experience designing and administering a learning management system
Experience building and leading trainings for global revenue driving teams
Build positive relationships across various teams within eBay and enjoy collaboration
Highly results oriented and driven
Process oriented with strong attention to detail
Strong communication and presentation skills
Demonstrated ability to work independently and with little direction
History of program or project management including scoping timeline management documenting use cases process flows/swim lane diagrams requirements organizational change etc.
Preferred
Experience working in a hands-on culture
Experience leading change management
Knowledge in the Salesforce CRM platform functionality and standard methodologies
The base pay range for this position is expected in the range below:
$84800 - $146900Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Manager
Employment Type
Full-Time
