Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
As the world of work evolves human capital management must keep pace. Employers have been seeking scalable client-focused alternatives. In response Experian has brought together the industrys leading experts to offer the best of the best a suite of specialized solutions delivering unmatched service trusted experience and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g. employer clients verifiers employer clients current and former employees etc.) to provide and process information in response to inquiries concerns and requests about Experians online employment and income verification services.
Youll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
We seek a candidate eager to join a start-up atmosphere someone who is able to adapt readily instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.
As the ideal candidate youll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced collaborative environment and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization time management problem solving and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.
A successful candidate is
- Collaborative strong partnering skills including with fellow team members peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- Creative and Curious willing to take risks challenge traditional approaches inquisitive with a penchant for seeking new opportunities
- Determined and Disciplined achievement oriented; optimistic about what can be; persistent resilient to setbacks seeks high levels of activity fast-paced environment; demonstrates a fierce commitment to challenging status quo a strong bias for action
What youll be doing
- adhere to stringent data security policies and processes
- deal directly with users either by telephone and email
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management
Qualifications :
What your background looks like
- High school diploma general education degree or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications and basic web functions
- Ability to type and communicate through email
- Knowledge of administrative procedures
- Numeric oral and written language applications
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
